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Fix history for operator without colleagues whose threads he can view
Fixes #132
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@ -377,6 +377,9 @@ class HistoryController extends AbstractController
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// Operators who have "view threads" permission can be in isolation.
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if (in_isolation($operator)) {
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$query_conditions = array();
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$query_values = array();
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// This is not the best way of getting operators from adjacent
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// groups, but it's the only way that does not break encapsulation
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// of operators storage.
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@ -391,7 +394,12 @@ class HistoryController extends AbstractController
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$counter++;
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}
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$operators_in_statement = implode(', ', array_keys($operators_placeholders));
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if (count($operators_placeholders) > 0) {
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// Make sure at least one operator was loaded.
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$operators_in_statement = implode(', ', array_keys($operators_placeholders));
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$query_conditions[] = '{thread}.agentid IN (' . $operators_in_statement . ')';
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$query_values = $operators_placeholders;
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}
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// Also the operator can view threads for the groups he belongs too.
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// These threads include ones that had no related operator but were
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@ -405,14 +413,28 @@ class HistoryController extends AbstractController
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$counter++;
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}
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$groups_in_statement = implode(', ', array_keys($groups_placeholders));
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if (count($groups_placeholders) > 0) {
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// Make sure at least one group was loaded.
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$groups_in_statement = implode(', ', array_keys($groups_placeholders));
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$query_conditions[] = '{thread}.groupid IN (' . $groups_in_statement . ')';
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$query_values += $groups_placeholders;
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}
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if (count($query_conditions) == 0) {
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// It seems that the does not belong to any groups or there is
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// just no another operators in adjuscent groups. Thus the
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// operator can view only his own threads.
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return array(
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'condition' => ' AND {thread}.agentid = :operator_id ',
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'values' => array(
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':operator_id' => $operator['operatorid'],
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),
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);
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}
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return array(
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'condition' => (' AND ('
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. '{thread}.agentid IN (' . $operators_in_statement . ') '
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. 'OR {thread}.groupid IN (' . $groups_in_statement . ')'
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. ') '),
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'values' => $operators_placeholders + $groups_placeholders,
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'condition' => ' AND (' . implode(' OR ', $query_conditions) . ') ',
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'values' => $query_values,
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);
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}
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