{{#if ban}}{{L10n "chat.client.spam.prefix"}} {{/if}}{{userName}}
{{#if firstMessage}}
{{firstMessagePreview}}
{{/if}}
{{#if canOpen}}
{{/if}} {{#if canView}}
{{/if}} {{#if tracked}}
{{/if}} {{#if canBan}}
{{/if}}
{{#if userIp}}{{remote}}{{else}}{{remote}}{{/if}} {{stateDesc}} {{agentName}} {{formatTimeSince totalTime}} {{#unless chatting}}{{formatTimeSince waitingTime}}{{else}}-{{/unless}} {{#if ban}}{{ban.reason}}{{else}}{{userAgent}}{{/if}}