tray/src/messenger/webim/libs/chat.php

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<?php
/*
* This file is part of Mibew Messenger project.
*
* Copyright (c) 2005-2009 Mibew Messenger Community
* All rights reserved. This program and the accompanying materials
* are made available under the terms of the Eclipse Public License v1.0
* which accompanies this distribution, and is available at
* http://www.eclipse.org/legal/epl-v10.html
*
* Contributors:
* Evgeny Gryaznov - initial API and implementation
* Pavel Petroshenko - history search
*/
$connection_timeout = 30; // sec
$namecookie = "WEBIM_Data";
$usercookie = "WEBIM_UserID";
$state_queue = 0;
$state_waiting = 1;
$state_chatting = 2;
$state_closed = 3;
$state_loading = 4;
$kind_user = 1;
$kind_agent = 2;
$kind_for_agent = 3;
$kind_info = 4;
$kind_conn = 5;
$kind_events = 6;
$kind_avatar = 7;
$kind_to_string = array( $kind_user => "user", $kind_agent => "agent", $kind_for_agent => "hidden",
$kind_info => "inf", $kind_conn => "conn", $kind_events => "event", $kind_avatar => "avatar" );
function get_user_id() {
return (time() + microtime()).rand(0,99999999);
}
function next_token() {
return rand(99999,99999999);
}
function next_revision($link) {
perform_query("update chatrevision set id=LAST_INSERT_ID(id+1)",$link);
$val = mysql_insert_id($link);
return $val;
}
function post_message_($threadid,$kind,$message,$link,$from=null,$utime=null,$opid=null) {
$query = sprintf(
"insert into chatmessage (threadid,ikind,tmessage,tname,agentId,dtmcreated) values (%s, %s,'%s',%s,%s,%s)",
$threadid,
$kind,
mysql_real_escape_string($message,$link),
$from ? "'".mysql_real_escape_string($from,$link)."'" : "null",
$opid ? $opid : "0",
$utime ? "FROM_UNIXTIME($utime)" : "CURRENT_TIMESTAMP" );
perform_query($query,$link);
return mysql_insert_id($link);
}
function post_message($threadid,$kind,$message,$from=null,$agentid=null) {
$link = connect();
$id = post_message_($threadid,$kind,$message,$link,$from,null,$agentid);
mysql_close($link);
return $id;
}
function prepare_html_message($text) {
$escaped_text = htmlspecialchars($text);
$text_w_links = preg_replace('/(http|ftp):\/\/\S*/','<a href="$0" target="_blank">$0</a>',$escaped_text);
$multiline = str_replace("\n","<br/>",$text_w_links);
return $multiline;
}
function message_to_html($msg) {
global $kind_to_string, $kind_avatar;
if( $msg['ikind'] == $kind_avatar ) return "";
$message = "<span>".date("H:i:s",$msg['created'])."</span> ";
$kind = $kind_to_string{$msg['ikind']};
if( $msg['tname'] )
$message.= "<span class='n$kind'>".htmlspecialchars($msg['tname'])."</span>: ";
$message.= "<span class='m$kind'>".prepare_html_message($msg['tmessage'])."</span><br/>";
return $message;
}
function message_to_text($msg) {
global $kind_user, $kind_agent, $kind_info, $kind_avatar;
if( $msg['ikind'] == $kind_avatar ) return "";
$message_time = date("H:i:s ",$msg['created']);
if($msg['ikind'] == $kind_user || $msg['ikind'] == $kind_agent) {
if( $msg['tname'] )
return $message_time.$msg['tname'].": ".$msg['tmessage']."\n";
else
return $message_time.$msg['tmessage']."\n";
} else if($msg['ikind'] == $kind_info ) {
return $message_time.$msg['tmessage']."\n";
} else {
return $message_time."[".$msg['tmessage']."]\n";
}
}
function get_messages($threadid,$meth,$isuser,&$lastid) {
global $kind_for_agent, $kind_avatar, $webim_encoding;
$link = connect();
$query = sprintf(
"select messageid,ikind,unix_timestamp(dtmcreated) as created,tname,tmessage from chatmessage ".
"where threadid = %s and messageid > %s %s order by messageid",
$threadid, $lastid, $isuser ? "and ikind <> $kind_for_agent" : "" );
$messages = array();
$msgs = select_multi_assoc($query, $link);
foreach ($msgs as $msg) {
$message = "";
if ($meth == 'xml') {
switch ($msg['ikind']) {
case $kind_avatar:
$message = "<avatar>".myiconv($webim_encoding,"utf-8",escape_with_cdata($msg['tmessage']))."</avatar>";
break;
default:
$message = "<message>".myiconv($webim_encoding,"utf-8",escape_with_cdata(message_to_html($msg)))."</message>\n";
}
} else {
if ($msg['ikind'] != $kind_avatar) {
$message = (($meth == 'text') ? message_to_text($msg) : topage(message_to_html($msg)));
}
}
$messages[] = $message;
if( $msg['messageid'] > $lastid ) {
$lastid = $msg['messageid'];
}
}
mysql_close($link);
return $messages;
}
function print_thread_messages($thread, $token, $lastid, $isuser, $format, $agentid=null) {
global $webim_encoding, $webimroot, $connection_timeout, $settings;
$threadid = $thread['threadid'];
$istyping = abs($thread['current']-$thread[$isuser ? "lpagent" : "lpuser"]) < $connection_timeout
&& $thread[$isuser?"agentTyping":"userTyping"] == "1" ? "1" : "0";
if( $format == "xml" ) {
$output = get_messages($threadid,"xml",$isuser,$lastid);
start_xml_output();
print("<thread lastid=\"$lastid\" typing=\"".$istyping."\" canpost=\"".(($isuser || $agentid != null && $agentid == $thread['agentId']) ? 1 : 0)."\">");
foreach( $output as $msg ) {
print $msg;
}
print("</thread>");
} else if( $format == "html" ) {
loadsettings();
$output = get_messages($threadid,"html",$isuser,$lastid);
start_html_output();
$url = "$webimroot/thread.php?act=refresh&amp;thread=$threadid&amp;token=$token&amp;html=on&amp;user=".($isuser?"true":"false");
print(
"<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01 Transitional//EN\" \"http://www.w3.org/TR/html4/loose.dtd\">".
"<html>\n<head>\n".
"<link href=\"$webimroot/styles/default/chat.css\" rel=\"stylesheet\" type=\"text/css\">\n".
"<meta http-equiv=\"Refresh\" content=\"".$settings['updatefrequency_oldchat']."; URL=$url&amp;sn=11\">\n".
"<meta http-equiv=\"Pragma\" content=\"no-cache\">\n".
"<title>chat</title>\n".
"</head>\n".
"<body bgcolor='#FFFFFF' text='#000000' link='#C28400' vlink='#C28400' alink='#C28400' onload=\"if( location.hash != '#aend' ){location.hash='#aend';}\">".
"<table width='100%' cellspacing='0' cellpadding='0' border='0'><tr><td valign='top' class='message'>" );
foreach( $output as $msg ) {
print $msg;
}
print(
"</td></tr></table><a name='aend'></a>".
"</body></html>" );
}
}
function get_user_name($username, $addr, $id) {
global $settings;
loadsettings();
return str_replace("{addr}", $addr,
str_replace("{id}", $id,
str_replace("{name}", $username, $settings['usernamepattern'])));
}
function is_ajax_browser($browserid,$ver,$useragent) {
if( $browserid == "opera" )
return $ver >= 8.02;
if( $browserid == "safari" )
return $ver >= 125;
if( $browserid == "msie" )
return $ver >= 5.5 && !strstr($useragent, "powerpc");
if( $browserid == "netscape" )
return $ver >= 7.1;
if( $browserid == "mozilla")
return $ver >= 1.4;
if( $browserid == "firefox")
return $ver >= 1.0;
if( $browserid == "chrome")
return true;
return false;
}
function is_old_browser($browserid,$ver) {
if( $browserid == "opera" )
return $ver < 7.0;
if( $browserid == "msie" )
return $ver < 5.0;
return false;
}
$knownAgents = array("opera","msie","chrome","safari","firefox","netscape","mozilla");
function get_remote_level($useragent) {
global $knownAgents;
$useragent = strtolower($useragent);
foreach( $knownAgents as $agent ) {
if( strstr($useragent,$agent) ) {
if( preg_match( "/".$agent."[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches ) ) {
$ver = $matches[1];
if( is_ajax_browser($agent,$ver,$useragent) )
return "ajaxed";
else if( is_old_browser($agent,$ver) )
return "old";
return "simple";
}
}
}
return "simple";
}
function is_agent_opera95() {
$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
if( strstr($useragent,"opera") ) {
if( preg_match( "/opera[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches ) ) {
$ver = $matches[1];
if ($ver >= "9.5")
return true;
}
}
return false;
}
function is_mac_opera() {
$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
return strstr($useragent,"opera") && strstr($useragent, "mac");
}
function needsFramesrc() {
$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
return strstr($useragent,"safari/");
}
function setup_logo() {
global $page, $settings;
loadsettings();
$page['ct.company.name'] = topage($settings['title']);
$page['ct.company.chatLogoURL'] = topage($settings['logo']);
$page['webimHost'] = topage($settings['hosturl']);
}
function setup_survey($name, $email, $groupid, $info, $referrer) {
global $settings, $page;
$page['formname'] = topage($name);
$page['formemail'] = topage($email);
$page['formgroupid'] = $groupid;
$page['forminfo'] = topage($info);
$page['referrer'] = urlencode(topage($referrer));
if($settings['enablegroups'] == '1' && $settings["surveyaskgroup"] == "1") {
$link = connect();
$allgroups = get_groups($link,true,true);
mysql_close($link);
$val = "";
foreach($allgroups as $k) {
$groupname = $k['vclocalname'];
if($k['inumofagents'] == 0) {
continue;
}
if($k['ilastseen'] !== NULL && $k['ilastseen'] < $settings['online_timeout']) {
$groupname .= " (online)";
if(!$groupid) {
$groupid = $k['groupid'];
}
}
$isselected = $k['groupid'] == $groupid;
$val .= "<option value=\"".$k['groupid']."\"".($isselected ? " selected=\"selected\"" : "").">$groupname</option>";
}
$page['groups'] = $val;
}
$page['showemail'] = $settings["surveyaskmail"] == "1" ? "1" : "";
$page['showmessage'] = $settings["surveyaskmessage"] == "1" ? "1" : "";
$page['showname'] = $settings['usercanchangename'] == "1" ? "1" : "";
}
function setup_chatview_for_user($thread,$level) {
global $page, $webimroot, $settings;
loadsettings();
$page = array();
$page['agent'] = false;
$page['user'] = true;
$page['canpost'] = true;
$nameisset = getstring("chat.default.username") != $thread['userName'];
$page['displ1'] = $nameisset ? "none" : "inline";
$page['displ2'] = $nameisset ? "inline" : "none";
$page['level'] = $level;
$page['ct.chatThreadId'] = $thread['threadid'];
$page['ct.token'] = $thread['ltoken'];
$page['ct.user.name'] = htmlspecialchars(topage($thread['userName']));
$page['canChangeName'] = $settings['usercanchangename'] == "1";
$page['chat.title'] = topage($settings['chattitle']);
setup_logo();
if($settings['sendmessagekey'] == 'enter') {
$page['send_shortcut'] = "Enter";
$page['ignorectrl'] = 1;
} else {
$page['send_shortcut'] = is_mac_opera() ? "&#8984;-Enter" : "Ctrl-Enter";
$page['ignorectrl'] = 0;
}
$params = "thread=".$thread['threadid']."&amp;token=".$thread['ltoken'];
$page['mailLink'] = "$webimroot/client.php?".$params."&amp;level=$level&amp;act=mailthread";
if($settings['enablessl'] == "1" && !is_secure_request()) {
$page['sslLink'] = get_app_location(true, true)."/client.php?".$params."&amp;level=$level";
}
$page['isOpera95'] = is_agent_opera95();
$page['neediframesrc'] = needsFramesrc();
$page['frequency'] = $settings['updatefrequency_chat'];
}
function load_canned_messages($locale, $groupid) {
$link = connect();
$result = select_multi_assoc(
"select vcvalue from chatresponses where locale = '".$locale."' ".
"AND (groupid is NULL OR groupid = 0) order by vcvalue", $link);
if(count($result) == 0) {
foreach(explode("\n", getstring_('chat.predefined_answers', $locale)) as $answer) {
$result[] = array('vcvalue' => $answer);
}
}
if($groupid) {
$result2 = select_multi_assoc(
"select vcvalue from chatresponses where locale = '".$locale."' ".
"AND groupid = $groupid order by vcvalue", $link);
foreach($result as $r) {
$result2[] = $r;
}
$result = $result2;
}
mysql_close($link);
return $result;
}
function setup_chatview_for_operator($thread,$operator) {
global $page, $webimroot, $company_logo_link, $company_name, $settings;
loadsettings();
$page = array();
$page['agent'] = true;
$page['user'] = false;
$page['canpost'] = $thread['agentId'] == $operator['operatorid'];
$page['ct.chatThreadId'] = $thread['threadid'];
$page['ct.token'] = $thread['ltoken'];
$page['ct.user.name'] = htmlspecialchars(topage(get_user_name($thread['userName'],$thread['remote'],$thread['userid'])));
$page['chat.title'] = topage($settings['chattitle']);
setup_logo();
if($settings['sendmessagekey'] == 'enter') {
$page['send_shortcut'] = "Enter";
$page['ignorectrl'] = 1;
} else {
$page['send_shortcut'] = is_mac_opera() ? "&#8984;-Enter" : "Ctrl-Enter";
$page['ignorectrl'] = 0;
}
if($settings['enablessl'] == "1" && !is_secure_request()) {
$page['sslLink'] = get_app_location(true, true)."/operator/agent.php?thread=".$thread['threadid']."&amp;token=".$thread['ltoken'];
}
$page['isOpera95'] = is_agent_opera95();
$page['neediframesrc'] = needsFramesrc();
$page['historyParams'] = array("userid" => "".$thread['userid']);
$page['historyParamsLink'] = add_params($webimroot."/operator/userhistory.php",$page['historyParams']);
$predefinedres = "";
$canned_messages = load_canned_messages($thread['locale'], $thread['groupid']);
foreach($canned_messages as $answer) {
$predefinedres .= "<option>".htmlspecialchars(topage($answer['vcvalue']))."</option>";
}
$page['predefinedAnswers'] = $predefinedres;
$params = "thread=".$thread['threadid']."&amp;token=".$thread['ltoken'];
$page['redirectLink'] = "$webimroot/operator/agent.php?".$params."&amp;act=redirect";
$page['namePostfix'] = "";
$page['frequency'] = $settings['updatefrequency_chat'];
}
function update_thread_access($threadid, $params, $link) {
$clause = "";
foreach( $params as $k => $v ) {
if( strlen($clause) > 0 )
$clause .= ", ";
$clause .= $k."=".$v;
}
perform_query(
"update chatthread set $clause ".
"where threadid = ".$threadid,$link);
}
function ping_thread($thread, $isuser,$istyping) {
global $kind_for_agent, $state_queue, $state_loading, $state_chatting, $state_waiting, $kind_conn, $connection_timeout;
$link = connect();
$params = array(($isuser ? "lastpinguser" : "lastpingagent") => "CURRENT_TIMESTAMP",
($isuser ? "userTyping" : "agentTyping") => ($istyping? "1" : "0") );
$lastping = $thread[$isuser ? "lpagent" : "lpuser"];
$current = $thread['current'];
if( $thread['istate'] == $state_loading && $isuser) {
$params['istate'] = $state_queue;
commit_thread($thread['threadid'], $params, $link);
mysql_close($link);
return;
}
if( $lastping > 0 && abs($current-$lastping) > $connection_timeout ) {
$params[$isuser ? "lastpingagent" : "lastpinguser"] = "0";
if( !$isuser ) {
$message_to_post = getstring_("chat.status.user.dead", $thread['locale']);
post_message_($thread['threadid'],$kind_for_agent,$message_to_post,$link,null,$lastping+$connection_timeout);
} else if( $thread['istate'] == $state_chatting ) {
$message_to_post = getstring_("chat.status.operator.dead", $thread['locale']);
post_message_($thread['threadid'],$kind_conn,$message_to_post,$link,null,$lastping+$connection_timeout);
$params['istate'] = $state_waiting;
$params['nextagent'] = 0;
commit_thread($thread['threadid'], $params, $link);
mysql_close($link);
return;
}
}
update_thread_access($thread['threadid'], $params, $link);
mysql_close($link);
}
function commit_thread($threadid,$params,$link) {
$query = "update chatthread t set lrevision = ".next_revision($link).", dtmmodified = CURRENT_TIMESTAMP";
foreach( $params as $k => $v ) {
$query .= ", ".$k."=".$v;
}
$query .= " where threadid = ".$threadid;
perform_query($query,$link);
}
function rename_user($thread, $newname) {
global $kind_events;
$link = connect();
commit_thread( $thread['threadid'], array('userName' => "'".mysql_real_escape_string($newname,$link)."'"), $link);
if( $thread['userName'] != $newname ) {
post_message_($thread['threadid'],$kind_events,
getstring2_("chat.status.user.changedname",array($thread['userName'], $newname), $thread['locale']), $link);
}
mysql_close($link);
}
function close_thread($thread,$isuser) {
global $state_closed, $kind_events;
$link = connect();
if( $thread['istate'] != $state_closed ) {
commit_thread( $thread['threadid'], array('istate' => $state_closed,
'messageCount' => '(SELECT COUNT(*) FROM chatmessage WHERE chatmessage.threadid = t.threadid AND ikind = 1)'), $link);
}
$message = $isuser ? getstring2_("chat.status.user.left", array($thread['userName']), $thread['locale'])
: getstring2_("chat.status.operator.left", array($thread['agentName']), $thread['locale']);
post_message_($thread['threadid'], $kind_events, $message, $link);
mysql_close($link);
}
function thread_by_id_($id,$link) {
return select_one_row("select threadid,userName,agentName,agentId,lrevision,istate,ltoken,userTyping,agentTyping".
",unix_timestamp(dtmmodified) as modified, unix_timestamp(dtmcreated) as created".
",remote,referer,locale,unix_timestamp(lastpinguser) as lpuser,unix_timestamp(lastpingagent) as lpagent, unix_timestamp(CURRENT_TIMESTAMP) as current,nextagent,shownmessageid,userid,userAgent,groupid".
" from chatthread where threadid = ". $id, $link );
}
function ban_for_addr_($addr,$link) {
return select_one_row("select banid,comment from chatban where unix_timestamp(dtmtill) > unix_timestamp(CURRENT_TIMESTAMP) AND address = '".mysql_real_escape_string($addr,$link)."'", $link );
}
function thread_by_id($id) {
$link = connect();
$thread = thread_by_id_($id,$link);
mysql_close($link);
return $thread;
}
function create_thread($groupid,$username,$remoteHost,$referer,$lang,$userid,$userbrowser,$link) {
global $state_loading;
$query = sprintf(
"insert into chatthread (userName,userid,ltoken,remote,referer,lrevision,locale,userAgent,dtmcreated,dtmmodified,istate".($groupid?",groupid":"").") values ".
"('%s','%s',%s,'%s','%s',%s,'%s','%s',CURRENT_TIMESTAMP,CURRENT_TIMESTAMP,$state_loading".($groupid?",$groupid":"").")",
mysql_real_escape_string($username, $link),
mysql_real_escape_string($userid, $link),
next_token(),
mysql_real_escape_string($remoteHost, $link),
mysql_real_escape_string($referer, $link),
next_revision($link),
mysql_real_escape_string($lang, $link),
mysql_real_escape_string($userbrowser, $link));
perform_query($query,$link);
$id = mysql_insert_id($link);
$newthread = thread_by_id_($id,$link);
return $newthread;
}
function do_take_thread($threadid,$operatorId,$operatorName) {
global $state_chatting;
$link = connect();
commit_thread( $threadid,
array("istate" => $state_chatting,
"nextagent" => 0,
"agentId" => $operatorId,
"agentName" => "'".mysql_real_escape_string($operatorName, $link)."'"), $link);
mysql_close($link);
}
function reopen_thread($threadid) {
global $state_queue,$state_loading,$state_waiting,$state_chatting,$state_closed,$kind_events;
$link = connect();
$thread = thread_by_id_($threadid, $link);
if( !$thread )
return FALSE;
if( $thread['istate'] == $state_closed )
return FALSE;
if( $thread['istate'] != $state_chatting && $thread['istate'] != $state_queue && $thread['istate'] != $state_loading ) {
commit_thread( $threadid,
array("istate" => $state_waiting, "nextagent" => 0), $link);
}
post_message_($thread['threadid'], $kind_events, getstring_("chat.status.user.reopenedthread", $thread['locale']), $link);
mysql_close($link);
return $thread;
}
function take_thread($thread,$operator) {
global $state_queue, $state_loading, $state_waiting, $state_chatting, $kind_events, $kind_avatar, $home_locale;
$state = $thread['istate'];
$threadid = $thread['threadid'];
$message_to_post = "";
$operatorName = ($thread['locale'] == $home_locale) ? $operator['vclocalename'] : $operator['vccommonname'];
if( $state == $state_queue || $state == $state_waiting || $state == $state_loading) {
do_take_thread($threadid, $operator['operatorid'], $operatorName);
if( $state == $state_waiting ) {
if( $operatorName != $thread['agentName'] ) {
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale']);
} else {
$message_to_post = getstring2_("chat.status.operator.returned", array($operatorName), $thread['locale']);
}
} else {
$message_to_post = getstring2_("chat.status.operator.joined", array($operatorName), $thread['locale']);
}
} else if( $state == $state_chatting ) {
if( $operator['operatorid'] != $thread['agentId'] ) {
do_take_thread($threadid, $operator['operatorid'], $operatorName);
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale']);
}
} else {
die("cannot take thread");
}
if( $message_to_post ) {
post_message($threadid,$kind_events,$message_to_post);
post_message($threadid,$kind_avatar,$operator['vcavatar'] ? $operator['vcavatar'] : "");
}
}
function check_for_reassign($thread,$operator) {
global $state_waiting, $home_locale, $kind_events, $kind_avatar;
$operatorName = ($thread['locale'] == $home_locale) ? $operator['vclocalename'] : $operator['vccommonname'];
if( $thread['istate'] == $state_waiting &&
( $thread['nextagent'] == $operator['operatorid']
|| $thread['agentId'] == $operator['operatorid'] )) {
do_take_thread($thread['threadid'], $operator['operatorid'], $operatorName);
if( $operatorName != $thread['agentName'] ) {
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale']);
} else {
$message_to_post = getstring2_("chat.status.operator.returned", array($operatorName), $thread['locale']);
}
post_message($thread['threadid'],$kind_events,$message_to_post);
post_message($thread['threadid'],$kind_avatar,$operator['vcavatar'] ? $operator['vcavatar'] : "");
}
}
function check_connections_from_remote($remote,$link) {
global $settings, $state_closed;
if($settings['max_connections_from_one_host'] == 0) {
return true;
}
$result = select_one_row(
"select count(*) as opened from chatthread ".
"where remote = '". mysql_real_escape_string($remote, $link)."' AND istate <> $state_closed", $link );
if($result && isset($result['opened'])) {
return $result['opened'] < $settings['max_connections_from_one_host'];
}
return true;
}
function visitor_from_request() {
global $namecookie, $webim_encoding, $usercookie;
$defaultName = getstring("chat.default.username");
$userName = $defaultName;
if( isset($_COOKIE[$namecookie]) ) {
$data = base64_decode(strtr($_COOKIE[$namecookie],'-_,', '+/='));
if( strlen($data) > 0 ) {
$userName = myiconv("utf-8",$webim_encoding,$data);
}
}
if($userName == $defaultName) {
$userName = getgetparam('name', $userName);
}
$userId = "";
if (isset($_COOKIE[$usercookie])) {
$userId = $_COOKIE[$usercookie];
} else {
$userId = get_user_id();
setcookie($usercookie, $userId, time()+60*60*24*365);
}
return array( 'id' => $userId, 'name' => $userName );
}
?>