diff --git a/src/mibew/js/source/chat/models/avatar.js b/src/mibew/js/source/chat/models/avatar.js
index 3194e7c4..eda30737 100644
--- a/src/mibew/js/source/chat/models/avatar.js
+++ b/src/mibew/js/source/chat/models/avatar.js
@@ -33,7 +33,12 @@
                  * An URL of the avatar image or false by default.
                  * @type String|Boolean
                  */
-                imageLink: false
+                imageLink: false,
+                /**
+                 * An operator name
+                 * @type String|Boolean
+                 */
+                operatorName: false
             },
 
             /**
@@ -79,7 +84,10 @@
              * @param args {Object} An object of passed arguments
              */
             apiSetupAvatar: function(args) {
-                this.set({imageLink: (args.imageLink || false)});
+                this.set({
+                    imageLink: (args.imageLink || false),
+                    operatorName: (args.operatorName || false)
+                });
             },
 
             /**
@@ -89,7 +97,7 @@
             setFromThread: function(thread) {
                 if (!thread.get('agentId')) {
                     // There is no operator. Hide the avatar.
-                    this.set({imageLink: false});
+                    this.set({imageLink: false, operatorName: false});
 
                     return;
                 }
@@ -101,7 +109,8 @@
                         'arguments': {
                             'references': {},
                             'return': {
-                                'imageLink': 'imageLink'
+                                'imageLink': 'imageLink',
+                                'operatorName': 'operatorName'
                             },
                             'threadId': thread.get('id'),
                             'token': thread.get('token')
diff --git a/src/mibew/js/source/chat/modules/chat.js b/src/mibew/js/source/chat/modules/chat.js
index 6640da0f..f7243d97 100644
--- a/src/mibew/js/source/chat/modules/chat.js
+++ b/src/mibew/js/source/chat/modules/chat.js
@@ -159,7 +159,8 @@
         // Initialize avatar only for user
         if (! models.user.get('isAgent')) {
             models.avatar = new Mibew.Models.Avatar({
-                imageLink: (options.avatar || false)
+                imageLink: (options.avatar || false),
+                operatorName: (options.operatorName || false)
             });
             layout.avatarRegion.show(new Mibew.Views.Avatar({
                 model: models.avatar
diff --git a/src/mibew/libs/chat.php b/src/mibew/libs/chat.php
index 12431eb3..ed34a7c5 100644
--- a/src/mibew/libs/chat.php
+++ b/src/mibew/libs/chat.php
@@ -20,11 +20,11 @@
 use Mibew\Asset\Generator\UrlGeneratorInterface as AssetUrlGeneratorInterface;
 use Mibew\EventDispatcher\EventDispatcher;
 use Mibew\EventDispatcher\Events;
+use Mibew\Routing\Generator\SecureUrlGeneratorInterface as UrlGeneratorInterface;
 use Mibew\Settings;
-use Mibew\Thread;
 use Mibew\Style\ChatStyle;
 use Mibew\Style\PageStyle;
-use Mibew\Routing\Generator\SecureUrlGeneratorInterface as UrlGeneratorInterface;
+use Mibew\Thread;
 use Symfony\Component\HttpFoundation\Request;
 
 /**
@@ -169,7 +169,7 @@ function setup_leavemessage($name, $email, $group_id, $info, $referrer)
         'groupName' => $group_name,
         'info' => $info,
         'referrer' => $referrer,
-        'showCaptcha' => (bool) (Settings::get("enablecaptcha") == "1" && can_show_captcha()),
+        'showCaptcha' => (bool)(Settings::get("enablecaptcha") == "1" && can_show_captcha()),
     );
 
     $data['page.title'] = (empty($group_name) ? '' : $group_name . ': ')
@@ -211,9 +211,9 @@ function setup_survey($name, $email, $group_id, $info, $referrer)
         'email' => $email,
         'info' => $info,
         'referrer' => $referrer,
-        'showEmail' => (bool) (Settings::get("surveyaskmail") == "1"),
-        'showMessage' => (bool) (Settings::get("surveyaskmessage") == "1"),
-        'canChangeName' => (bool) (Settings::get('usercanchangename') == "1"),
+        'showEmail' => (bool)(Settings::get("surveyaskmail") == "1"),
+        'showMessage' => (bool)(Settings::get("surveyaskmessage") == "1"),
+        'canChangeName' => (bool)(Settings::get('usercanchangename') == "1"),
     );
 
     $data['page.title'] = getlocal('Live support');
@@ -265,7 +265,7 @@ function prepare_groups_select($group_id)
     $selected_group_id = $group_id;
 
     foreach ($all_groups as $group) {
-        $group_is_empty = (bool) ($group['inumofagents'] == 0);
+        $group_is_empty = (bool)($group['inumofagents'] == 0);
         $group_related_with_specified = empty($group_id)
             || $group['parent'] == $group_id
             || $group['groupid'] == $group_id;
@@ -283,7 +283,7 @@ function prepare_groups_select($group_id)
             'name' => get_group_name($group),
             'description' => get_group_description($group),
             'online' => group_is_online($group),
-            'selected' => (bool) ($group['groupid'] == $selected_group_id),
+            'selected' => (bool)($group['groupid'] == $selected_group_id),
         );
     }
 
@@ -341,7 +341,7 @@ function setup_chatview(Thread $thread)
     );
 
     $data['page.title'] = empty($group['vcchattitle'])
-        ? Settings::get('chattitle')
+        ? getlocal(Settings::get('chattitle'), null, get_current_locale(), true)
         : $group['vcchattitle'];
     $data['chat']['page'] = array(
         'title' => $data['page.title']
@@ -395,8 +395,8 @@ function setup_chatview_for_user(
     // Set user info
     $data['chat']['user'] = array(
         'name' => htmlspecialchars($thread->userName),
-        'canChangeName' => (bool) (Settings::get('usercanchangename') == "1"),
-        'defaultName' => (bool) (getlocal("Guest") != $thread->userName),
+        'canChangeName' => (bool)(Settings::get('usercanchangename') == "1"),
+        'defaultName' => (bool)(getlocal("Guest") != $thread->userName),
         'canPost' => true,
         'isAgent' => false,
     );
@@ -438,6 +438,8 @@ function setup_chatview_for_user(
         ? $asset_url_generator->generate($operator['vcavatar'])
         : '';
 
+    $data['chat']['operatorName'] = $operator['vclocalename'];
+
     return $data;
 }
 
@@ -467,7 +469,7 @@ function setup_chatview_for_operator(
                 $thread->userId
             )
         ),
-        'canPost' => (bool) ($thread->agentId == $operator['operatorid']),
+        'canPost' => (bool)($thread->agentId == $operator['operatorid']),
         'isAgent' => true,
     );
 
@@ -551,7 +553,7 @@ function visitor_from_request()
     $default_name = getlocal("Guest");
     $user_name = $default_name;
     if (isset($_COOKIE[USERNAME_COOKIE_NAME])) {
-        $data = base64_decode(strtr($_COOKIE[USERNAME_COOKIE_NAME], '-_,', '+/='));
+        $data = base64_decode(strtr($_COOKIE[USERNAME_COOKIE_NAME], ' -_,', '++/='));
         if (strlen($data) > 0) {
             $user_name = $data;
         }
@@ -690,7 +692,7 @@ function chat_start_for_user(
         if ($referrer) {
             $thread->postMessage(
                 Thread::KIND_FOR_AGENT,
-                getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true)
+                getlocal('Visitor came from page {0}', array($referrer), get_current_locale(), true)
             );
         }
         if ($requested_operator && !$requested_operator_online) {
@@ -704,10 +706,10 @@ function chat_start_for_user(
                 )
             );
         } else {
-            $thread->postMessage(
-                Thread::KIND_INFO,
+                $thread->postMessage(
+                    Thread::KIND_INFO,
                 getlocal('Thank you for contacting us. An operator will be with you shortly.', null, get_current_locale(), true)
-            );
+                );
         }
     }
 
diff --git a/src/mibew/libs/classes/Mibew/RequestProcessor/ThreadProcessor.php b/src/mibew/libs/classes/Mibew/RequestProcessor/ThreadProcessor.php
index 810a508b..668ec81e 100644
--- a/src/mibew/libs/classes/Mibew/RequestProcessor/ThreadProcessor.php
+++ b/src/mibew/libs/classes/Mibew/RequestProcessor/ThreadProcessor.php
@@ -772,6 +772,9 @@ class ThreadProcessor extends ClientSideProcessor implements
         if (!locale_is_available($message_locale)) {
             $message_locale = get_home_locale();
         }
+        if ($name == ""){
+            $name = $visitor["name"];
+        }
 
         // Create thread
         $thread = new Thread();
@@ -783,6 +786,7 @@ class ThreadProcessor extends ClientSideProcessor implements
         $thread->userId = $visitor['id'];
         $thread->userAgent = $user_browser;
         $thread->state = Thread::STATE_LEFT;
+        $thread->messageCount = $thread->messageCount + 1;
         $thread->closed = time();
         $thread->save();
 
@@ -790,7 +794,7 @@ class ThreadProcessor extends ClientSideProcessor implements
         if ($referrer) {
             $thread->postMessage(
                 Thread::KIND_FOR_AGENT,
-                getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true)
+                getlocal('Visitor came from page {0}', array($referrer), get_current_locale(), true)
             );
         }
         if ($email) {
@@ -851,6 +855,7 @@ class ThreadProcessor extends ClientSideProcessor implements
      *    - 'token': Token of the thread.
      * @return array Array of results. It contains following keys:
      *    - 'imageLink': string, relative path to operator's avatar.
+     *    - 'operatorName': string, operator's name
      */
     protected function apiGetAvatar($args)
     {
@@ -858,14 +863,16 @@ class ThreadProcessor extends ClientSideProcessor implements
         $thread = self::getThread($args['threadId'], $args['token']);
 
         $image_link = false;
+        $operator_name = false;
         if ($thread->agentId) {
             $operator = operator_by_id($thread->agentId);
+            $operator_name = $operator['vclocalename'];
             if ($operator['vcavatar']) {
                 $url_generator = $this->getAssetManager()->getUrlGenerator();
                 $image_link = $url_generator->generate($operator['vcavatar']);
             }
         }
 
-        return array('imageLink' => $image_link);
+        return array('imageLink' => $image_link, 'operatorName' => $operator_name);
     }
 }
diff --git a/src/mibew/styles/chats/default/templates_src/client_side/chat/avatar.handlebars b/src/mibew/styles/chats/default/templates_src/client_side/chat/avatar.handlebars
index 2a679aa6..3cbcb92f 100644
--- a/src/mibew/styles/chats/default/templates_src/client_side/chat/avatar.handlebars
+++ b/src/mibew/styles/chats/default/templates_src/client_side/chat/avatar.handlebars
@@ -1 +1,3 @@
-{{#if imageLink}}<img src="{{imageLink}}" border="0" alt="" />{{else}}<div class="default-avatar"></div>{{/if}}
\ No newline at end of file
+<div id="avatar-img">{{#if imageLink}}<img src="{{imageLink}}" border="0" alt="{{operatorName}}"/>{{else}}<div class="default-avatar"></div>{{/if}}</div>
+<div id="operator-text">{{#if operatorName}}<span class="operator-name">{{operatorName}}<br/></span>{{/if}}
+<span class="operator-depart">{{l10n "Support service"}}</span></div>
\ No newline at end of file