diff --git a/src/messenger/webim/libs/chat.php b/src/messenger/webim/libs/chat.php
index e2fc3cc0..bf92fbea 100644
--- a/src/messenger/webim/libs/chat.php
+++ b/src/messenger/webim/libs/chat.php
@@ -87,23 +87,29 @@ function post_message($threadid, $kind, $message, $from = null, $agentid = null)
 	return $id;
 }
 
-function prepare_html_message($text)
+function prepare_html_message($text, $allow_formating)
 {
 	$escaped_text = htmlspecialchars($text);
 	$text_w_links = preg_replace('/(https?|ftp):\/\/\S*/', '<a href="$0" target="_blank">$0</a>', $escaped_text);
 	$multiline = str_replace("\n", "<br/>", $text_w_links);
-	return $multiline;
+	if (! $allow_formating) {
+		return $multiline;
+	}
+	$formated = preg_replace('/&lt;(span|strong)&gt;(.*)&lt;\/\1&gt;/U', '<$1>$2</$1>', $multiline);
+	$formated = preg_replace('/&lt;span class=&quot;(.*)&quot;&gt;(.*)&lt;\/span&gt;/U', '<span class="$1">$2</span>', $formated);
+	return $formated;
 }
 
 function message_to_html($msg)
 {
-	global $kind_to_string, $kind_avatar;
+	global $kind_to_string, $kind_user, $kind_agent, $kind_avatar;
 	if ($msg['ikind'] == $kind_avatar) return "";
 	$message = "<span>" . date("H:i:s", $msg['created']) . "</span> ";
 	$kind = $kind_to_string{$msg['ikind']};
 	if ($msg['tname'])
 		$message .= "<span class='n$kind'>" . htmlspecialchars($msg['tname']) . "</span>: ";
-	$message .= "<span class='m$kind'>" . prepare_html_message($msg['tmessage']) . "</span><br/>";
+	$allow_formating = ($msg['ikind'] != $kind_user && $msg['ikind'] != $kind_agent);
+	$message .= "<span class='m$kind'>" . prepare_html_message($msg['tmessage'], $allow_formating) . "</span><br/>";
 	return $message;
 }
 
diff --git a/src/messenger/webim/locales/en/properties b/src/messenger/webim/locales/en/properties
index a3ee69e8..5a2eebb9 100644
--- a/src/messenger/webim/locales/en/properties
+++ b/src/messenger/webim/locales/en/properties
@@ -63,13 +63,13 @@ chat.redirected.closewindow=Click to close the window
 chat.redirected.content=The visitor has been placed in the priorty queue of the operator {0}.
 chat.redirected.group.content=The visitor has been placed in a priorty queue of the group {0}.
 chat.redirected.title=The visitor has been redirected to another operator
-chat.status.operator.changed=Operator {0} changed operator {1}
+chat.status.operator.changed=Operator <strong>{0}</strong> changed operator <strong>{1}</strong>
 chat.status.operator.dead=Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
 chat.status.operator.joined=Operator {0} joined the chat
 chat.status.operator.left=Operator {0} left the chat
 chat.status.operator.redirect=Operator {0} redirected you to another operator. Please wait a while.
 chat.status.operator.returned=Operator {0} is back
-chat.status.user.changedname=The visitor changed their name {0} to {1}
+chat.status.user.changedname=The visitor changed their name <strong>{0}</strong> to <strong>{1}</strong>
 chat.status.user.dead=Visitor closed chat window
 chat.status.user.left=Visitor {0} left the chat
 chat.status.user.reopenedthread=Visitor joined chat again
diff --git a/src/messenger/webim/locales/ru/properties b/src/messenger/webim/locales/ru/properties
index f47fdf97..739997fe 100644
--- a/src/messenger/webim/locales/ru/properties
+++ b/src/messenger/webim/locales/ru/properties
@@ -63,13 +63,13 @@ chat.redirected.closewindow=
 chat.redirected.content=Посетитель помещен в привелегированную очередь оператора {0}.
 chat.redirected.group.content=Посетитель помещен в привелегированную очередь группы {0}.
 chat.redirected.title=Посетитель переведен другому оператору
-chat.status.operator.changed=Оператор {0} сменил оператора {1}
+chat.status.operator.changed=Оператор <strong>{0}</strong> сменил оператора <strong>{1}</strong>
 chat.status.operator.dead=У оператора возникли проблемы со связью, мы временно перевели Вас в приоритетную очередь. Приносим извинения за Ваше ожидание.
 chat.status.operator.joined=Оператор {0} включился в разговор
 chat.status.operator.left=Оператор {0} покинул диалог
 chat.status.operator.redirect=Оператор {0} переключил Вас на другого оператора, пожалуйста, подождите немного
 chat.status.operator.returned=Оператор {0} вернулся в диалог
-chat.status.user.changedname=Посетитель сменил имя {0} на {1}
+chat.status.user.changedname=Посетитель сменил имя <strong>{0}</strong> на <strong>{1}</strong>
 chat.status.user.dead=Посетитель закрыл окно диалога
 chat.status.user.left=Посетитель {0} покинул диалог
 chat.status.user.reopenedthread=Посетитель заново вошел в диалог