$0', $escaped_text); $multiline = str_replace("\n", "
", $text_w_links); if (! $allow_formating) { return $multiline; } $formated = preg_replace('/<(span|strong)>(.*)<\/\1>/U', '<$1>$2', $multiline); $formated = preg_replace('/<span class="(.*)">(.*)<\/span>/U', '$2', $formated); return $formated; } function message_to_html($msg) { if ($msg['ikind'] == Thread::KIND_AVATAR) { return ""; } $message = "" . date("H:i:s", $msg['created']) . " "; $kind = Thread::kindToString($msg['ikind']); if ($msg['tname']) $message .= "" . htmlspecialchars($msg['tname']) . ": "; $allow_formating = ($msg['ikind'] != Thread::KIND_USER && $msg['ikind'] != Thread::KIND_AGENT); $message .= "" . prepare_html_message($msg['tmessage'], $allow_formating) . "
"; return $message; } function message_to_text($msg) { if ($msg['ikind'] == Thread::KIND_AVATAR) { return ""; } $message_time = date("H:i:s ", $msg['created']); if ($msg['ikind'] == Thread::KIND_USER || $msg['ikind'] == Thread::KIND_AGENT) { if ($msg['tname']) return $message_time . $msg['tname'] . ": " . $msg['tmessage'] . "\n"; else return $message_time . $msg['tmessage'] . "\n"; } else if ($msg['ikind'] == Thread::KIND_INFO) { return $message_time . $msg['tmessage'] . "\n"; } else { return $message_time . "[" . $msg['tmessage'] . "]\n"; } } function get_messages($threadid, $meth, $isuser, &$lastid) { global $webim_encoding; $db = Database::getInstance(); $msgs = $db->query( "select messageid,ikind,dtmcreated as created,tname,tmessage from {chatmessage} " . "where threadid = :threadid and messageid > :lastid " . ($isuser ? "and ikind <> ". Thread::KIND_FOR_AGENT : "") . " order by messageid", array( ':threadid' => $threadid, ':lastid' => $lastid, ), array('return_rows' => Database::RETURN_ALL_ROWS) ); $messages = array(); foreach ($msgs as $msg) { $message = ""; if ($meth == 'xml') { switch ($msg['ikind']) { case Thread::KIND_AVATAR: $message = "" . myiconv($webim_encoding, "utf-8", escape_with_cdata($msg['tmessage'])) . ""; break; default: $message = "" . myiconv($webim_encoding, "utf-8", escape_with_cdata(message_to_html($msg))) . "\n"; } } else { if ($msg['ikind'] != Thread::KIND_AVATAR) { $message = (($meth == 'text') ? message_to_text($msg) : topage(message_to_html($msg))); } } $messages[] = $message; if ($msg['messageid'] > $lastid) { $lastid = $msg['messageid']; } } return $messages; } function print_thread_messages($thread, $token, $lastid, $isuser, $format, $agentid = null) { global $webim_encoding, $webimroot; $threadid = $thread->id; $istyping = abs(time() - $isuser ? $thread->lastPingAgent : $thread->lastPingUser) < Thread::CONNECTION_TIMEOUT && (($isuser ? $thread->agentTyping : $thread->userTyping) == "1") ? "1" : "0"; if ($format == "xml") { $output = get_messages($threadid, "xml", $isuser, $lastid); start_xml_output(); print("agentId) ? 1 : 0) . "\">"); foreach ($output as $msg) { print $msg; } print(""); } else if ($format == "html") { $output = get_messages($threadid, "html", $isuser, $lastid); start_html_output(); $url = "$webimroot/thread.php?act=refresh&thread=$threadid&token=$token&html=on&user=" . ($isuser ? "true" : "false"); print( "" . "\n\n" . "\n" . "\n" . "\n" . "\n" . "\n" . "" . "

"); foreach ($output as $msg) { print $msg; } print( "

" . ""); } } function get_user_name($username, $addr, $id) { return str_replace( "{addr}", $addr, str_replace( "{id}", $id, str_replace("{name}", $username, Settings::get('usernamepattern')) ) ); } function is_ajax_browser($browserid, $ver, $useragent) { if ($browserid == "opera") return $ver >= 8.02; if ($browserid == "safari") return $ver >= 125; if ($browserid == "msie") return $ver >= 5.5 && !strstr($useragent, "powerpc"); if ($browserid == "netscape") return $ver >= 7.1; if ($browserid == "mozilla") return $ver >= 1.4; if ($browserid == "firefox") return $ver >= 1.0; if ($browserid == "chrome") return true; return false; } function is_old_browser($browserid, $ver) { if ($browserid == "opera") return $ver < 7.0; if ($browserid == "msie") return $ver < 5.0; return false; } $knownAgents = array("opera", "msie", "chrome", "safari", "firefox", "netscape", "mozilla"); function get_remote_level($useragent) { global $knownAgents; $useragent = strtolower($useragent); foreach ($knownAgents as $agent) { if (strstr($useragent, $agent)) { if (preg_match("/" . $agent . "[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches)) { $ver = $matches[1]; if (is_ajax_browser($agent, $ver, $useragent)) return "ajaxed"; else if (is_old_browser($agent, $ver)) return "old"; return "simple"; } } } return "simple"; } function is_agent_opera95() { $useragent = strtolower($_SERVER['HTTP_USER_AGENT']); if (strstr($useragent, "opera")) { if (preg_match("/opera[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches)) { $ver = $matches[1]; if ($ver >= "9.5") return true; } } return false; } function is_mac_opera() { $useragent = strtolower($_SERVER['HTTP_USER_AGENT']); return strstr($useragent, "opera") && strstr($useragent, "mac"); } function needsFramesrc() { $useragent = strtolower($_SERVER['HTTP_USER_AGENT']); return strstr($useragent, "safari/"); } function setup_logo($group = NULL) { global $page; $toplevelgroup = (!$group)?array():get_top_level_group($group); $page['ct.company.name'] = topage(empty($toplevelgroup['vctitle'])?Settings::get('title'):$toplevelgroup['vctitle']); $page['ct.company.chatLogoURL'] = topage(empty($toplevelgroup['vclogo'])?Settings::get('logo'):$toplevelgroup['vclogo']); $page['webimHost'] = topage(empty($toplevelgroup['vchosturl'])?Settings::get('hosturl'):$toplevelgroup['vchosturl']); } function setup_leavemessage($name, $email, $message, $groupid, $groupname, $info, $referrer, $canshowcaptcha) { global $page; $page['formname'] = topage($name); $page['formemail'] = topage($email); $page['formmessage'] = $message ? topage($message) : ""; $page['showcaptcha'] = Settings::get("enablecaptcha") == "1" && $canshowcaptcha ? "1" : ""; $page['formgroupid'] = $groupid; $page['formgroupname'] = $groupname; $page['forminfo'] = topage($info); $page['referrer'] = urlencode(topage($referrer)); if (Settings::get('enablegroups') == '1') { $groups = setup_groups_select($groupid, false); if ($groups) { $page['groups'] = $groups['select']; $page['group.descriptions'] = json_encode($groups['descriptions']); $page['default.department.description'] = $groups['defaultdescription']; } } } function setup_survey($name, $email, $groupid, $info, $referrer) { global $page; $page['formname'] = topage($name); $page['formemail'] = topage($email); $page['formgroupid'] = $groupid; $page['forminfo'] = topage($info); $page['referrer'] = urlencode(topage($referrer)); if (Settings::get('enablegroups') == '1' && Settings::get('surveyaskgroup') == '1') { $groups = setup_groups_select($groupid, true); if ($groups) { $page['groups'] = $groups['select']; $page['group.descriptions'] = json_encode($groups['descriptions']); $page['default.department.description'] = $groups['defaultdescription']; } } $page['showemail'] = Settings::get("surveyaskmail") == "1" ? "1" : ""; $page['showmessage'] = Settings::get("surveyaskmessage") == "1" ? "1" : ""; $page['showname'] = Settings::get('usercanchangename') == "1" ? "1" : ""; } function setup_groups_select($groupid, $markoffline) { $showgroups = ($groupid == '')?true:group_has_children($groupid); if (!$showgroups) { return false; } $allgroups = get_groups(false); if (empty($allgroups)) { return false; } $val = ""; $selectedgroupid = $groupid; $groupdescriptions = array(); foreach ($allgroups as $k) { $groupname = $k['vclocalname']; if ($k['inumofagents'] == 0 || ($groupid && $k['parent'] != $groupid && $k['groupid'] != $groupid )) { continue; } if ($k['ilastseen'] !== NULL && $k['ilastseen'] < Settings::get('online_timeout')) { if (!$selectedgroupid) { $selectedgroupid = $k['groupid']; // select first online group } } else { $groupname .= $markoffline?" (offline)":""; } $isselected = $k['groupid'] == $selectedgroupid; if ($isselected) { $defaultdescription = $k['vclocaldescription']; } $val .= "$groupname"; $groupdescriptions[] = $k['vclocaldescription']; } return array( 'select' => $val, 'descriptions' => $groupdescriptions, 'defaultdescription' => $defaultdescription ); } function setup_chatview_for_user($thread, $level) { global $page, $webimroot; $page = array(); if (! empty($thread->groupId)) { $group = group_by_id($thread->groupId); $group = get_top_level_group($group); } else { $group = array(); } $page['agent'] = false; $page['user'] = true; $page['canpost'] = true; $nameisset = getstring("chat.default.username") != $thread->userName; $page['displ1'] = $nameisset ? "none" : "inline"; $page['displ2'] = $nameisset ? "inline" : "none"; $page['level'] = $level; $page['ct.chatThreadId'] = $thread->id; $page['ct.token'] = $thread->lastToken; $page['ct.user.name'] = htmlspecialchars(topage($thread->userName)); $page['canChangeName'] = Settings::get('usercanchangename') == "1"; $page['chat.title'] = topage(empty($group['vcchattitle'])?Settings::get('chattitle'):$group['vcchattitle']); $page['chat.close.confirmation'] = getlocal('chat.close.confirmation'); setup_logo($group); if (Settings::get('sendmessagekey') == 'enter') { $page['send_shortcut'] = "Enter"; $page['ignorectrl'] = 1; } else { $page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter"; $page['ignorectrl'] = 0; } $params = "thread=" . $thread->id . "&token=" . $thread->lastToken; $page['mailLink'] = "$webimroot/client.php?" . $params . "&level=$level&act=mailthread"; if (Settings::get('enablessl') == "1" && !is_secure_request()) { $page['sslLink'] = get_app_location(true, true) . "/client.php?" . $params . "&level=$level"; } $page['isOpera95'] = is_agent_opera95(); $page['neediframesrc'] = needsFramesrc(); $page['frequency'] = Settings::get('updatefrequency_chat'); } function setup_chatview_for_operator($thread, $operator) { global $page, $webimroot, $company_logo_link, $webim_encoding, $company_name; $page = array(); if (! is_null($thread->groupId)) { $group = group_by_id($thread->groupId); $group = get_top_level_group($group); } else { $group = array(); } $page['agent'] = true; $page['user'] = false; $page['canpost'] = $thread->agentId == $operator['operatorid']; $page['ct.chatThreadId'] = $thread->id; $page['ct.token'] = $thread->lastToken; $page['ct.user.name'] = htmlspecialchars(topage(get_user_name($thread->userName, $thread->remote, $thread->userId))); $page['chat.title'] = topage(empty($group['vcchattitle'])?Settings::get('chattitle'):$group['vcchattitle']); $page['chat.close.confirmation'] = getlocal('chat.close.confirmation'); setup_logo($group); if (Settings::get('sendmessagekey') == 'enter') { $page['send_shortcut'] = "Enter"; $page['ignorectrl'] = 1; } else { $page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter"; $page['ignorectrl'] = 0; } if (Settings::get('enablessl') == "1" && !is_secure_request()) { $page['sslLink'] = get_app_location(true, true) . "/operator/agent.php?thread=" . $thread->id . "&token=" . $thread->lastToken; } $page['isOpera95'] = is_agent_opera95(); $page['neediframesrc'] = needsFramesrc(); $page['historyParams'] = array("userid" => "" . $thread->userId); $page['historyParamsLink'] = add_params($webimroot . "/operator/userhistory.php", $page['historyParams']); if (Settings::get('enabletracking')) { $visitor = track_get_visitor_by_threadid($thread->id); $page['trackedParams'] = array("visitor" => "" . $visitor['visitorid']); $page['trackedParamsLink'] = add_params($webimroot . "/operator/tracked.php", $page['trackedParams']); } $predefinedres = ""; $canned_messages = load_canned_messages($thread->locale, 0); if ($thread->groupId) { $canned_messages = array_merge( load_canned_messages($thread->locale, $thread->groupId), $canned_messages ); }; foreach ($canned_messages as $answer) { $predefinedres .= "" . htmlspecialchars(topage($answer['vctitle']?$answer['vctitle']:cutstring($answer['vcvalue'], 97, '...'))) . ""; $fullAnswers[] = myiconv($webim_encoding, getoutputenc(), $answer['vcvalue']); } $page['predefinedAnswers'] = $predefinedres; $page['fullPredefinedAnswers'] = json_encode($fullAnswers); $params = "thread=" . $thread->id . "&token=" . $thread->lastToken; $page['redirectLink'] = "$webimroot/operator/agent.php?" . $params . "&act=redirect"; $page['namePostfix'] = ""; $page['frequency'] = Settings::get('updatefrequency_chat'); } function ban_for_addr($addr) { $db = Database::getInstance(); return $db->query( "select banid,comment from {chatban} " . "where dtmtill > :now AND address = :addr", array( ':addr' => $addr, ':now' => time() ), array('return_rows' => Database::RETURN_ONE_ROW) ); } function visitor_from_request() { global $namecookie, $webim_encoding, $usercookie; $defaultName = getstring("chat.default.username"); $userName = $defaultName; if (isset($_COOKIE[$namecookie])) { $data = base64_decode(strtr($_COOKIE[$namecookie], '-_,', '+/=')); if (strlen($data) > 0) { $userName = myiconv("utf-8", $webim_encoding, $data); } } if ($userName == $defaultName) { $userName = getgetparam('name', $userName); } if (isset($_COOKIE[$usercookie])) { $userId = $_COOKIE[$usercookie]; } else { $userId = get_user_id(); setcookie($usercookie, $userId, time() + 60 * 60 * 24 * 365); } return array('id' => $userId, 'name' => $userName); } function get_remote_host() { $extAddr = $_SERVER['REMOTE_ADDR']; if (isset($_SERVER['HTTP_X_FORWARDED_FOR']) && $_SERVER['HTTP_X_FORWARDED_FOR'] != $_SERVER['REMOTE_ADDR']) { $extAddr = $_SERVER['REMOTE_ADDR'] . ' (' . $_SERVER['HTTP_X_FORWARDED_FOR'] . ')'; } return isset($_SERVER['REMOTE_HOST']) ? $_SERVER['REMOTE_HOST'] : $extAddr; } ?>