mirror of
https://github.com/Mibew/i18n.git
synced 2025-04-25 19:46:08 +03:00
787 lines
28 KiB
PHP
787 lines
28 KiB
PHP
<?php
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/*
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* Copyright 2005-2013 the original author or authors.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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$connection_timeout = 30; // sec
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$namecookie = "MIBEW_Data";
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$usercookie = "MIBEW_UserID";
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$state_queue = 0;
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$state_waiting = 1;
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$state_chatting = 2;
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$state_closed = 3;
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$state_loading = 4;
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$state_left = 5;
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$kind_user = 1;
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$kind_agent = 2;
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$kind_for_agent = 3;
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$kind_info = 4;
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$kind_conn = 5;
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$kind_events = 6;
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$kind_avatar = 7;
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$kind_to_string = array($kind_user => "user", $kind_agent => "agent", $kind_for_agent => "hidden",
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$kind_info => "inf", $kind_conn => "conn", $kind_events => "event", $kind_avatar => "avatar");
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function next_token()
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{
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return function_exists('openssl_random_pseudo_bytes') ? hexdec(bin2hex(openssl_random_pseudo_bytes(4))) : mt_rand(99999, 99999999);
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}
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function next_revision($link)
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{
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global $mysqlprefix;
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perform_query("update ${mysqlprefix}chatrevision set id=LAST_INSERT_ID(id+1)", $link);
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$val = mysql_insert_id($link);
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return $val;
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}
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function post_message_($threadid, $kind, $message, $link, $from = null, $utime = null, $opid = null)
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{
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global $mysqlprefix;
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$query = sprintf(
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"insert into ${mysqlprefix}chatmessage (threadid,ikind,tmessage,tname,agentId,dtmcreated) values (%s,%s,'%s',%s,%s,%s)",
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intval($threadid),
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intval($kind),
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mysql_real_escape_string($message, $link),
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$from ? "'" . mysql_real_escape_string($from, $link) . "'" : "null",
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$opid ? intval($opid) : "0",
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$utime ? "FROM_UNIXTIME(" . intval($utime) . ")" : "CURRENT_TIMESTAMP");
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perform_query($query, $link);
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return mysql_insert_id($link);
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}
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function post_message($threadid, $kind, $message, $from = null, $agentid = null)
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{
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$link = connect();
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$id = post_message_($threadid, $kind, $message, $link, $from, null, $agentid);
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mysql_close($link);
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return $id;
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}
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function prepare_html_message($text)
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{
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$escaped_text = safe_htmlspecialchars($text);
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$text_w_links = preg_replace('/(http|ftp):\/\/\S*/', '<a href="$0" target="_blank">$0</a>', $escaped_text);
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$multiline = str_replace("\n", "<br/>", $text_w_links);
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return $multiline;
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}
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function message_to_html($msg)
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{
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global $kind_to_string, $kind_avatar;
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if ($msg['ikind'] == $kind_avatar) return "";
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$message = "<span>" . date("H:i:s", $msg['created']) . "</span> ";
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$kind = $kind_to_string{$msg['ikind']};
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if ($msg['tname'])
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$message .= "<span class=\"n$kind\">" . safe_htmlspecialchars($msg['tname']) . "</span>: ";
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$message .= "<span class=\"m$kind\">" . prepare_html_message($msg['tmessage']) . "</span><br/>";
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return $message;
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}
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function message_to_text($msg)
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{
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global $kind_user, $kind_agent, $kind_info, $kind_avatar;
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if ($msg['ikind'] == $kind_avatar) return "";
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$message_time = date("H:i:s ", $msg['created']);
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if ($msg['ikind'] == $kind_user || $msg['ikind'] == $kind_agent) {
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if ($msg['tname'])
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return $message_time . $msg['tname'] . ": " . $msg['tmessage'] . "\n";
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else
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return $message_time . $msg['tmessage'] . "\n";
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} else if ($msg['ikind'] == $kind_info) {
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return $message_time . $msg['tmessage'] . "\n";
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} else {
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return $message_time . "[" . $msg['tmessage'] . "]\n";
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}
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}
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function get_messages($threadid, $meth, $isuser, &$lastid)
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{
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global $kind_for_agent, $kind_avatar, $mibew_encoding, $mysqlprefix;
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$link = connect();
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$query = sprintf(
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"select messageid,ikind,unix_timestamp(dtmcreated) as created,tname,tmessage from ${mysqlprefix}chatmessage " .
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"where threadid = %s and messageid > %s %s order by messageid",
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intval($threadid), intval($lastid), $isuser ? "and ikind <> " . intval($kind_for_agent) : "");
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$messages = array();
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$msgs = select_multi_assoc($query, $link);
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foreach ($msgs as $msg) {
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$message = "";
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if ($meth == 'xml') {
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switch ($msg['ikind']) {
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case $kind_avatar:
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$message = "<avatar>" . myiconv($mibew_encoding, "utf-8", escape_with_cdata($msg['tmessage'])) . "</avatar>";
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break;
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default:
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$message = "<message>" . myiconv($mibew_encoding, "utf-8", escape_with_cdata(message_to_html($msg))) . "</message>\n";
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}
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} else {
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if ($msg['ikind'] != $kind_avatar) {
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$message = (($meth == 'text') ? message_to_text($msg) : topage(message_to_html($msg)));
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}
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}
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$messages[] = $message;
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if ($msg['messageid'] > $lastid) {
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$lastid = $msg['messageid'];
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}
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}
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mysql_close($link);
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return $messages;
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}
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function print_thread_messages($thread, $token, $lastid, $isuser, $format, $agentid = null)
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{
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global $mibew_encoding, $mibewroot, $connection_timeout, $settings;
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$threadid = $thread['threadid'];
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$istyping = abs($thread['current'] - $thread[$isuser ? "lpagent" : "lpuser"]) < $connection_timeout
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&& $thread[$isuser ? "agentTyping" : "userTyping"] == "1" ? "1" : "0";
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if ($format == "xml") {
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$output = get_messages($threadid, "xml", $isuser, $lastid);
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start_xml_output();
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print("<thread lastid=\"$lastid\" typing=\"" . safe_htmlspecialchars($istyping) . "\" canpost=\"" . (($isuser || $agentid != null && $agentid == $thread['agentId']) ? 1 : 0) . "\">");
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foreach ($output as $msg) {
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print $msg;
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}
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print("</thread>");
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} else if ($format == "html") {
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loadsettings();
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$output = get_messages($threadid, "html", $isuser, $lastid);
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start_html_output();
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$url = "$mibewroot/thread.php?act=refresh&thread=" . safe_htmlspecialchars($threadid) . "&token=" . safe_htmlspecialchars($token) . "&html=on&user=" . ($isuser ? "true" : "false");
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print(
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"<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01 Transitional//EN\" \"http://www.w3.org/TR/html4/loose.dtd\">" .
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"<html>\n<head>\n" .
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"<link href=\"$mibewroot/styles/default/chat.css\" rel=\"stylesheet\" type=\"text/css\">\n" .
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"<meta http-equiv=\"Refresh\" content=\"" . safe_htmlspecialchars($settings['updatefrequency_oldchat']) . "; URL=$url&sn=11\">\n" .
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"<meta http-equiv=\"Pragma\" content=\"no-cache\">\n" .
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"<title>chat</title>\n" .
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"</head>\n" .
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"<body bgcolor=\"#FFFFFF\" text=\"#000000\" link=\"#C28400\" vlink=\"#C28400\" alink=\"#C28400\" onload=\"if( location.hash != '#aend' ){location.hash='#aend';}\">" .
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"<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\"><tr><td valign=\"top\" class=\"message\">");
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foreach ($output as $msg) {
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print $msg;
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}
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print(
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"</td></tr></table><a name=\"aend\"></a>" .
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"</body></html>");
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}
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}
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function get_user_name($username, $addr, $id)
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{
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global $settings;
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loadsettings();
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return str_replace("{addr}", $addr,
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str_replace("{id}", $id,
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str_replace("{name}", $username, $settings['usernamepattern'])));
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}
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function is_ajax_browser($browserid, $ver, $useragent)
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{
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if ($browserid == "opera")
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return $ver >= 8.02;
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if ($browserid == "safari")
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return $ver >= 125;
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if ($browserid == "msie")
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return $ver >= 5.5 && !strstr($useragent, "powerpc");
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if ($browserid == "netscape")
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return $ver >= 7.1;
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if ($browserid == "mozilla")
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return $ver >= 1.4;
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if ($browserid == "firefox")
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return $ver >= 1.0;
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if ($browserid == "chrome")
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return true;
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return false;
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}
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function is_old_browser($browserid, $ver)
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{
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if ($browserid == "opera")
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return $ver < 7.0;
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if ($browserid == "msie")
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return $ver < 5.0;
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return false;
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}
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$knownAgents = array("opera", "msie", "chrome", "safari", "firefox", "netscape", "mozilla");
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function get_remote_level($useragent)
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{
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global $knownAgents;
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$useragent = strtolower($useragent);
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foreach ($knownAgents as $agent) {
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if (strstr($useragent, $agent)) {
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if (preg_match("/" . $agent . "[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches)) {
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$ver = $matches[1];
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if (is_ajax_browser($agent, $ver, $useragent))
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return "ajaxed";
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else if (is_old_browser($agent, $ver))
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return "old";
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return "simple";
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}
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}
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}
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return "simple";
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}
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function is_agent_opera95()
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{
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$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
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if (strstr($useragent, "opera")) {
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if (preg_match("/opera[\\s\/]?(\\d+(\\.\\d+)?)/", $useragent, $matches)) {
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$ver = $matches[1];
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if ($ver >= "9.5")
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return true;
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}
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}
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return false;
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}
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function is_mac_opera()
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{
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$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
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return strstr($useragent, "opera") && strstr($useragent, "mac");
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}
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function needsFramesrc()
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{
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$useragent = strtolower($_SERVER['HTTP_USER_AGENT']);
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return strstr($useragent, "safari/");
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}
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function setup_logo()
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{
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global $page, $settings;
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loadsettings();
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$page['ct.company.name'] = safe_htmlspecialchars(topage($settings['title']));
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$page['ct.company.chatLogoURL'] = safe_htmlspecialchars(topage($settings['logo']));
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$page['mibewHost'] = safe_htmlspecialchars(topage($settings['hosturl']));
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}
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function setup_leavemessage($name, $email, $message, $groupid, $groupname, $info, $referrer, $canshowcaptcha)
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{
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global $settings, $page;
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$page['formname'] = topage($name);
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$page['formemail'] = topage($email);
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$page['formmessage'] = $message ? topage($message) : "";
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$page['showcaptcha'] = $settings["enablecaptcha"] == "1" && $canshowcaptcha ? "1" : "";
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$page['formgroupid'] = $groupid;
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$page['formgroupname'] = $groupname;
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$page['forminfo'] = topage($info);
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$page['referrer'] = urlencode(topage($referrer));
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}
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function setup_survey($name, $email, $groupid, $info, $referrer, $canshowcaptcha)
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{
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global $settings, $page;
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$page['formname'] = topage($name);
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$page['formemail'] = topage($email);
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$page['formgroupid'] = $groupid;
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$page['forminfo'] = topage($info);
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$page['referrer'] = urlencode(topage($referrer));
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$page['showcaptcha'] = ($settings["surveyaskcaptcha"] == "1" && $canshowcaptcha) ? "1" : "";
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if ($settings['enablegroups'] == '1' && $settings["surveyaskgroup"] == "1") {
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$link = connect();
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$allgroups = get_groups($link, false);
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mysql_close($link);
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$val = "";
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foreach ($allgroups as $k) {
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$groupname = $k['vclocalname'];
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if ($k['inumofagents'] == 0) {
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continue;
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}
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if ($k['ilastseen'] !== NULL && $k['ilastseen'] < $settings['online_timeout']) {
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if (!$groupid) {
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$groupid = $k['groupid']; // select first online group
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}
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} else {
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$groupname .= " (offline)";
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}
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$isselected = $k['groupid'] == $groupid;
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$val .= "<option value=\"" . safe_htmlspecialchars($k['groupid']) . "\"" . ($isselected ? " selected=\"selected\"" : "") . ">" . safe_htmlspecialchars($groupname) . "</option>";
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}
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$page['groups'] = $val;
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}
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$page['showemail'] = $settings["surveyaskmail"] == "1" ? "1" : "";
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$page['showmessage'] = $settings["surveyaskmessage"] == "1" ? "1" : "";
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$page['showname'] = $settings['usercanchangename'] == "1" ? "1" : "";
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}
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function setup_chatview_for_user($thread, $level)
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{
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global $page, $mibewroot, $settings;
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loadsettings();
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$page = array();
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$page['agent'] = false;
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$page['user'] = true;
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$page['canpost'] = true;
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$nameisset = getstring("chat.default.username") != $thread['userName'];
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$page['displ1'] = $nameisset ? "none" : "inline";
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$page['displ2'] = $nameisset ? "inline" : "none";
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$page['level'] = $level;
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$page['ct.chatThreadId'] = safe_htmlspecialchars($thread['threadid']);
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$page['ct.token'] = safe_htmlspecialchars($thread['ltoken']);
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$page['ct.user.name'] = safe_htmlspecialchars(topage($thread['userName']));
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$page['canChangeName'] = $settings['usercanchangename'] == "1";
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$page['chat.title'] = safe_htmlspecialchars(topage($settings['chattitle']));
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setup_logo();
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if ($settings['sendmessagekey'] == 'enter') {
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$page['send_shortcut'] = "Enter";
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$page['ignorectrl'] = 1;
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} else {
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$page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter";
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$page['ignorectrl'] = 0;
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}
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$params = "thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
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$page['mailLink'] = safe_htmlspecialchars("$mibewroot/client.php?" . $params . "&level=$level&act=mailthread");
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if ($settings['enablessl'] == "1" && !is_secure_request()) {
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$page['sslLink'] = safe_htmlspecialchars(get_app_location(true, true) . "/client.php?" . $params . "&level=$level");
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}
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$page['isOpera95'] = is_agent_opera95();
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$page['neediframesrc'] = needsFramesrc();
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$page['frequency'] = $settings['updatefrequency_chat'];
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}
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function load_canned_messages($locale, $groupid)
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{
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global $mysqlprefix;
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$link = connect();
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$result = select_multi_assoc(
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"select vcvalue from ${mysqlprefix}chatresponses where locale = '" . mysql_real_escape_string($locale, $link) . "' " .
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"AND (groupid is NULL OR groupid = 0) order by vcvalue", $link);
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if (count($result) == 0) {
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foreach (explode("\n", getstring_('chat.predefined_answers', $locale)) as $answer) {
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$result[] = array('vcvalue' => $answer);
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}
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}
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if ($groupid) {
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$result2 = select_multi_assoc(
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"select vcvalue from ${mysqlprefix}chatresponses where locale = '" . mysql_real_escape_string($locale, $link) . "' " .
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"AND groupid = " . intval($groupid) . " order by vcvalue", $link);
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foreach ($result as $r) {
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$result2[] = $r;
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}
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$result = $result2;
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}
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mysql_close($link);
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return $result;
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}
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function setup_chatview_for_operator($thread, $operator)
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{
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global $page, $mibewroot, $company_logo_link, $company_name, $settings;
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loadsettings();
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$page = array();
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$page['agent'] = true;
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$page['user'] = false;
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$page['canpost'] = $thread['agentId'] == $operator['operatorid'];
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$page['ct.chatThreadId'] = safe_htmlspecialchars($thread['threadid']);
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$page['ct.token'] = safe_htmlspecialchars($thread['ltoken']);
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$page['ct.user.name'] = safe_htmlspecialchars(topage(get_user_name($thread['userName'], $thread['remote'], $thread['userid'])));
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$page['chat.title'] = safe_htmlspecialchars(topage($settings['chattitle']));
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setup_logo();
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if ($settings['sendmessagekey'] == 'enter') {
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$page['send_shortcut'] = "Enter";
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$page['ignorectrl'] = 1;
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} else {
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$page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter";
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$page['ignorectrl'] = 0;
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}
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if ($settings['enablessl'] == "1" && !is_secure_request()) {
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$page['sslLink'] = safe_htmlspecialchars(get_app_location(true, true) . "/operator/agent.php?thread=" . $thread['threadid'] . "&token=" . $thread['ltoken']);
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}
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$page['isOpera95'] = is_agent_opera95();
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$page['neediframesrc'] = needsFramesrc();
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$page['historyParams'] = array("userid" => "" . $thread['userid']);
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$page['historyParamsLink'] = safe_htmlspecialchars(add_params($mibewroot . "/operator/userhistory.php", $page['historyParams']));
|
|
$predefinedres = "";
|
|
$canned_messages = load_canned_messages($thread['locale'], $thread['groupid']);
|
|
foreach ($canned_messages as $answer) {
|
|
$predefinedres .= "<option>" . safe_htmlspecialchars(topage($answer['vcvalue'])) . "</option>";
|
|
}
|
|
$page['predefinedAnswers'] = $predefinedres;
|
|
$params = "thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
|
|
$page['redirectLink'] = safe_htmlspecialchars("$mibewroot/operator/agent.php?" . $params . "&act=redirect");
|
|
|
|
$page['namePostfix'] = "";
|
|
$page['frequency'] = $settings['updatefrequency_chat'];
|
|
}
|
|
|
|
function update_thread_access($threadid, $params, $link)
|
|
{
|
|
global $mysqlprefix;
|
|
$clause = "";
|
|
foreach ($params as $k => $v) {
|
|
if (strlen($clause) > 0)
|
|
$clause .= ", ";
|
|
$clause .= "`" . mysql_real_escape_string($k, $link) . "`='" . mysql_real_escape_string($v, $link) . "'";
|
|
}
|
|
perform_query(
|
|
"update ${mysqlprefix}chatthread set $clause " .
|
|
"where threadid = " . intval($threadid), $link);
|
|
}
|
|
|
|
function ping_thread($thread, $isuser, $istyping)
|
|
{
|
|
global $kind_for_agent, $state_queue, $state_loading, $state_chatting, $state_waiting, $kind_conn, $connection_timeout;
|
|
$link = connect();
|
|
$params = array(($isuser ? "lastpinguser" : "lastpingagent") => "CURRENT_TIMESTAMP",
|
|
($isuser ? "userTyping" : "agentTyping") => ($istyping ? "1" : "0"));
|
|
|
|
$lastping = $thread[$isuser ? "lpagent" : "lpuser"];
|
|
$current = $thread['current'];
|
|
|
|
if ($thread['istate'] == $state_loading && $isuser) {
|
|
$params['istate'] = $state_queue;
|
|
commit_thread($thread['threadid'], $params, $link);
|
|
mysql_close($link);
|
|
return;
|
|
}
|
|
|
|
if ($lastping > 0 && abs($current - $lastping) > $connection_timeout) {
|
|
$params[$isuser ? "lastpingagent" : "lastpinguser"] = "0";
|
|
if (!$isuser) {
|
|
$message_to_post = getstring_("chat.status.user.dead", $thread['locale']);
|
|
post_message_($thread['threadid'], $kind_for_agent, $message_to_post, $link, null, $lastping + $connection_timeout);
|
|
} else if ($thread['istate'] == $state_chatting) {
|
|
|
|
$message_to_post = getstring_("chat.status.operator.dead", $thread['locale']);
|
|
post_message_($thread['threadid'], $kind_conn, $message_to_post, $link, null, $lastping + $connection_timeout);
|
|
$params['istate'] = $state_waiting;
|
|
$params['nextagent'] = 0;
|
|
commit_thread($thread['threadid'], $params, $link);
|
|
mysql_close($link);
|
|
return;
|
|
}
|
|
}
|
|
|
|
update_thread_access($thread['threadid'], $params, $link);
|
|
mysql_close($link);
|
|
}
|
|
|
|
function commit_thread($threadid, $params, $link)
|
|
{
|
|
global $mysqlprefix;
|
|
$query = "update ${mysqlprefix}chatthread t set lrevision = " . intval(next_revision($link)) . ", dtmmodified = CURRENT_TIMESTAMP";
|
|
foreach ($params as $k => $v) {
|
|
$query .= ", `" . mysql_real_escape_string($k, $link) . "`='" . mysql_real_escape_string($v, $link) . "'";
|
|
}
|
|
$query .= " where threadid = " . intval($threadid);
|
|
|
|
perform_query($query, $link);
|
|
}
|
|
|
|
function rename_user($thread, $newname)
|
|
{
|
|
global $kind_events;
|
|
|
|
$link = connect();
|
|
commit_thread($thread['threadid'], array('userName' => "'" . mysql_real_escape_string($newname, $link) . "'"), $link);
|
|
|
|
if ($thread['userName'] != $newname) {
|
|
post_message_($thread['threadid'], $kind_events,
|
|
getstring2_("chat.status.user.changedname", array($thread['userName'], $newname), $thread['locale'], true), $link);
|
|
}
|
|
mysql_close($link);
|
|
}
|
|
|
|
function close_thread($thread, $isuser)
|
|
{
|
|
global $state_closed, $kind_events, $mysqlprefix;
|
|
|
|
$link = connect();
|
|
if ($thread['istate'] != $state_closed) {
|
|
commit_thread($thread['threadid'], array('istate' => $state_closed,
|
|
'messageCount' => "(SELECT COUNT(*) FROM ${mysqlprefix}chatmessage WHERE ${mysqlprefix}chatmessage.threadid = t.threadid AND ikind = 1)"), $link);
|
|
}
|
|
|
|
$message = $isuser ? getstring2_("chat.status.user.left", array($thread['userName']), $thread['locale'], true)
|
|
: getstring2_("chat.status.operator.left", array($thread['agentName']), $thread['locale'], true);
|
|
post_message_($thread['threadid'], $kind_events, $message, $link);
|
|
mysql_close($link);
|
|
}
|
|
|
|
function close_old_threads($link)
|
|
{
|
|
global $state_closed, $state_left, $state_chatting, $mysqlprefix, $settings;
|
|
if ($settings['thread_lifetime'] == 0) {
|
|
return;
|
|
}
|
|
$next_revision = next_revision($link);
|
|
$query = sprintf("update ${mysqlprefix}chatthread set lrevision = %s, dtmmodified = CURRENT_TIMESTAMP, istate = %s " .
|
|
"where istate <> %s and istate <> %s and lastpingagent <> 0 and lastpinguser <> 0 and " .
|
|
"(ABS(UNIX_TIMESTAMP(CURRENT_TIMESTAMP) - UNIX_TIMESTAMP(lastpinguser)) > %s and " .
|
|
"ABS(UNIX_TIMESTAMP(CURRENT_TIMESTAMP) - UNIX_TIMESTAMP(lastpingagent)) > %s)",
|
|
intval($next_revision),
|
|
intval($state_closed),
|
|
intval($state_closed),
|
|
intval($state_left),
|
|
intval($settings['thread_lifetime']),
|
|
intval($settings['thread_lifetime']));
|
|
|
|
perform_query($query, $link);
|
|
}
|
|
|
|
function thread_by_id_($id, $link)
|
|
{
|
|
global $mysqlprefix;
|
|
return select_one_row("select threadid,userName,agentName,agentId,lrevision,istate,ltoken,userTyping,agentTyping" .
|
|
",unix_timestamp(dtmmodified) as modified, unix_timestamp(dtmcreated) as created" .
|
|
",remote,referer,locale,unix_timestamp(lastpinguser) as lpuser,unix_timestamp(lastpingagent) as lpagent, unix_timestamp(CURRENT_TIMESTAMP) as current,nextagent,shownmessageid,userid,userAgent,groupid" .
|
|
" from ${mysqlprefix}chatthread where threadid = " . intval($id), $link);
|
|
}
|
|
|
|
function ban_for_addr_($addr, $link)
|
|
{
|
|
global $mysqlprefix;
|
|
return select_one_row("select banid,comment from ${mysqlprefix}chatban where unix_timestamp(dtmtill) > unix_timestamp(CURRENT_TIMESTAMP) AND address = '" . mysql_real_escape_string($addr, $link) . "'", $link);
|
|
}
|
|
|
|
function thread_by_id($id)
|
|
{
|
|
$link = connect();
|
|
$thread = thread_by_id_($id, $link);
|
|
mysql_close($link);
|
|
return $thread;
|
|
}
|
|
|
|
function create_thread($groupid, $username, $remoteHost, $referer, $lang, $userid, $userbrowser, $initialState, $link)
|
|
{
|
|
global $mysqlprefix;
|
|
$query = sprintf(
|
|
"insert into ${mysqlprefix}chatthread (userName,userid,ltoken,remote,referer,lrevision,locale,userAgent,dtmcreated,dtmmodified,istate" . ($groupid ? ",groupid" : "") . ") values " .
|
|
"('%s','%s',%s,'%s','%s',%s,'%s','%s',CURRENT_TIMESTAMP,CURRENT_TIMESTAMP,%s" . ($groupid ? "," . intval($groupid) : "") . ")",
|
|
mysql_real_escape_string($username, $link),
|
|
mysql_real_escape_string($userid, $link),
|
|
intval(next_token()),
|
|
mysql_real_escape_string($remoteHost, $link),
|
|
mysql_real_escape_string($referer, $link),
|
|
intval(next_revision($link)),
|
|
mysql_real_escape_string($lang, $link),
|
|
mysql_real_escape_string($userbrowser, $link),
|
|
intval($initialState));
|
|
|
|
perform_query($query, $link);
|
|
$id = mysql_insert_id($link);
|
|
|
|
$newthread = thread_by_id_($id, $link);
|
|
return $newthread;
|
|
}
|
|
|
|
function do_take_thread($threadid, $operatorId, $operatorName)
|
|
{
|
|
global $state_chatting;
|
|
$link = connect();
|
|
commit_thread($threadid,
|
|
array("istate" => $state_chatting,
|
|
"nextagent" => 0,
|
|
"agentId" => $operatorId,
|
|
"agentName" => "'" . mysql_real_escape_string($operatorName, $link) . "'"), $link);
|
|
mysql_close($link);
|
|
}
|
|
|
|
function reopen_thread($threadid)
|
|
{
|
|
global $state_queue, $state_loading, $state_waiting, $state_chatting, $state_closed, $state_left, $kind_events, $settings;
|
|
$link = connect();
|
|
|
|
$thread = thread_by_id_($threadid, $link);
|
|
|
|
if (!$thread)
|
|
return FALSE;
|
|
|
|
if ($settings['thread_lifetime'] != 0 && abs($thread['lpuser'] - time()) > $settings['thread_lifetime'] && abs($thread['lpagent'] - time()) > $settings['thread_lifetime']) {
|
|
return FALSE;
|
|
}
|
|
|
|
if ($thread['istate'] == $state_closed || $thread['istate'] == $state_left)
|
|
return FALSE;
|
|
|
|
if ($thread['istate'] != $state_chatting && $thread['istate'] != $state_queue && $thread['istate'] != $state_loading) {
|
|
commit_thread($threadid,
|
|
array("istate" => $state_waiting, "nextagent" => 0), $link);
|
|
}
|
|
|
|
post_message_($thread['threadid'], $kind_events, getstring_("chat.status.user.reopenedthread", $thread['locale'], true), $link);
|
|
mysql_close($link);
|
|
return $thread;
|
|
}
|
|
|
|
function take_thread($thread, $operator)
|
|
{
|
|
global $state_queue, $state_loading, $state_waiting, $state_chatting, $kind_events, $kind_avatar, $home_locale;
|
|
|
|
$state = $thread['istate'];
|
|
$threadid = $thread['threadid'];
|
|
$message_to_post = "";
|
|
|
|
$operatorName = ($thread['locale'] == $home_locale) ? $operator['vclocalename'] : $operator['vccommonname'];
|
|
|
|
if ($state == $state_queue || $state == $state_waiting || $state == $state_loading) {
|
|
do_take_thread($threadid, $operator['operatorid'], $operatorName);
|
|
|
|
if ($state == $state_waiting) {
|
|
if ($operatorName != $thread['agentName']) {
|
|
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale'], true);
|
|
} else {
|
|
$message_to_post = getstring2_("chat.status.operator.returned", array($operatorName), $thread['locale'], true);
|
|
}
|
|
} else {
|
|
$message_to_post = getstring2_("chat.status.operator.joined", array($operatorName), $thread['locale'], true);
|
|
}
|
|
} else if ($state == $state_chatting) {
|
|
if ($operator['operatorid'] != $thread['agentId']) {
|
|
do_take_thread($threadid, $operator['operatorid'], $operatorName);
|
|
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale'], true);
|
|
}
|
|
} else {
|
|
die("cannot take thread");
|
|
}
|
|
|
|
if ($message_to_post) {
|
|
post_message($threadid, $kind_events, $message_to_post);
|
|
post_message($threadid, $kind_avatar, $operator['vcavatar'] ? $operator['vcavatar'] : "");
|
|
}
|
|
}
|
|
|
|
function check_for_reassign($thread, $operator)
|
|
{
|
|
global $state_waiting, $home_locale, $kind_events, $kind_avatar;
|
|
$operatorName = ($thread['locale'] == $home_locale) ? $operator['vclocalename'] : $operator['vccommonname'];
|
|
if ($thread['istate'] == $state_waiting &&
|
|
($thread['nextagent'] == $operator['operatorid']
|
|
|| $thread['agentId'] == $operator['operatorid'])) {
|
|
do_take_thread($thread['threadid'], $operator['operatorid'], $operatorName);
|
|
if ($operatorName != $thread['agentName']) {
|
|
$message_to_post = getstring2_("chat.status.operator.changed", array($operatorName, $thread['agentName']), $thread['locale'], true);
|
|
} else {
|
|
$message_to_post = getstring2_("chat.status.operator.returned", array($operatorName), $thread['locale'], true);
|
|
}
|
|
|
|
post_message($thread['threadid'], $kind_events, $message_to_post);
|
|
post_message($thread['threadid'], $kind_avatar, $operator['vcavatar'] ? $operator['vcavatar'] : "");
|
|
}
|
|
}
|
|
|
|
function notify_operators($thread, $firstmessage, $link)
|
|
{
|
|
global $settings, $mysqlprefix;
|
|
if ($settings['enablejabber'] == 1) {
|
|
$groupid = $thread['groupid'];
|
|
$query = "select ${mysqlprefix}chatoperator.operatorid as opid, inotify, vcjabbername, vcemail, (unix_timestamp(CURRENT_TIMESTAMP)-unix_timestamp(dtmlastvisited)) as time from ${mysqlprefix}chatoperator";
|
|
if ($groupid) {
|
|
$query .= ", ${mysqlprefix}chatgroupoperator where groupid = " . intval($groupid) . " and ${mysqlprefix}chatoperator.operatorid = ${mysqlprefix}chatgroupoperator.operatorid and istatus = 0";
|
|
} else {
|
|
$query .= " where istatus = 0";
|
|
}
|
|
$query .= " and inotify = 1";
|
|
$result = select_multi_assoc($query, $link);
|
|
$text = getstring2_("notify.new.text", array(
|
|
get_app_location(true, $settings['enablessl'] == '1' && $settings['forcessl'] == '1') . "/operator/agent.php?thread=" . $thread['threadid'],
|
|
$thread['userName']
|
|
), $thread['locale'], true);
|
|
if ($firstmessage) {
|
|
$text .= "\n$firstmessage";
|
|
}
|
|
foreach ($result as $op) {
|
|
if ($op['time'] < $settings['online_timeout'] && is_valid_email($op['vcjabbername'])) {
|
|
mibew_xmpp($op['vcjabbername'], getstring2("notify.new.subject", array($thread['userName']), true), $text, $link);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
function check_connections_from_remote($remote, $link)
|
|
{
|
|
global $settings, $state_closed, $state_left, $mysqlprefix;
|
|
if ($settings['max_connections_from_one_host'] == 0) {
|
|
return true;
|
|
}
|
|
$result = select_one_row(
|
|
"select count(*) as opened from ${mysqlprefix}chatthread " .
|
|
"where remote = '" . mysql_real_escape_string($remote, $link) . "' AND istate <> " . intval($state_closed) . " AND istate <> " . intval($state_left), $link);
|
|
if ($result && isset($result['opened'])) {
|
|
return $result['opened'] < $settings['max_connections_from_one_host'];
|
|
}
|
|
return true;
|
|
}
|
|
|
|
function visitor_from_request()
|
|
{
|
|
global $namecookie, $mibew_encoding, $usercookie;
|
|
$defaultName = getstring("chat.default.username");
|
|
$userName = $defaultName;
|
|
if (isset($_COOKIE[$namecookie])) {
|
|
$data = base64_decode(strtr($_COOKIE[$namecookie], '-_,', '+/='));
|
|
if (strlen($data) > 0) {
|
|
$userName = myiconv("utf-8", $mibew_encoding, $data);
|
|
}
|
|
}
|
|
|
|
if ($userName == $defaultName) {
|
|
$userName = getgetparam('name', $userName);
|
|
}
|
|
|
|
if (isset($_COOKIE[$usercookie])) {
|
|
$userId = $_COOKIE[$usercookie];
|
|
} else {
|
|
$userId = uniqid('', TRUE);
|
|
setcookie($usercookie, $userId, time() + 60 * 60 * 24 * 365);
|
|
}
|
|
return array('id' => $userId, 'name' => $userName);
|
|
}
|
|
|
|
function get_remote_host()
|
|
{
|
|
$extAddr = $_SERVER['REMOTE_ADDR'];
|
|
if (isset($_SERVER['HTTP_X_FORWARDED_FOR']) &&
|
|
$_SERVER['HTTP_X_FORWARDED_FOR'] != $_SERVER['REMOTE_ADDR']) {
|
|
$extAddr = $_SERVER['REMOTE_ADDR'] . ' (' . $_SERVER['HTTP_X_FORWARDED_FOR'] . ')';
|
|
}
|
|
return isset($_SERVER['REMOTE_HOST']) ? $_SERVER['REMOTE_HOST'] : $extAddr;
|
|
}
|
|
|
|
?>
|