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Extend by operator statistics
This commit is contained in:
Dmitriy Simushev
parent
cef80ad20b
commit
734c68a022
@ -136,7 +136,11 @@ $dbtables = array(
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"operatorid" => "int NOT NULL",
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"threads" => "int NOT NULL DEFAULT 0",
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"messages" => "int NOT NULL DEFAULT 0",
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"averagelength" => "FLOAT(10, 1) NOT NULL DEFAULT 0"
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"averagelength" => "FLOAT(10, 1) NOT NULL DEFAULT 0",
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"sentinvitations" => "int NOT NULL DEFAULT 0",
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"acceptedinvitations" => "int NOT NULL DEFAULT 0",
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"rejectedinvitations" => "int NOT NULL DEFAULT 0",
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"ignoredinvitations" => "int NOT NULL DEFAULT 0"
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),
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"${mysqlprefix}chatrevision" => array(
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@ -242,7 +246,7 @@ $dbtables_can_update = array(
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"${mysqlprefix}chatmessage" => array("agentId"),
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"${mysqlprefix}indexedchatmessage" => array(),
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"${mysqlprefix}chatoperator" => array("vcavatar", "vcjabbername", "iperm", "istatus", "idisabled", "vcemail", "dtmrestore", "vcrestoretoken"),
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"${mysqlprefix}chatoperatorstatistics" => array(),
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"${mysqlprefix}chatoperatorstatistics" => array("sentinvitations", "acceptedinvitations", "rejectedinvitations", "ignoredinvitations"),
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"${mysqlprefix}chatban" => array(),
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"${mysqlprefix}chatgroup" => array("vcemail", "iweight", "parent", "vctitle", "vcchattitle", "vclogo", "vchosturl"),
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"${mysqlprefix}chatgroupoperator" => array(),
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@ -184,6 +184,22 @@ if ($act == "silentcreateall") {
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runsql("ALTER TABLE ${mysqlprefix}chatoperator ADD vcrestoretoken varchar(64)", $link);
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}
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if (in_array("${mysqlprefix}chatoperatorstatistics.sentinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatoperatorstatistics ADD sentinvitations int NOT NULL DEFAULT 0", $link);
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}
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if (in_array("${mysqlprefix}chatoperatorstatistics.acceptedinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatoperatorstatistics ADD acceptedinvitations int NOT NULL DEFAULT 0", $link);
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}
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if (in_array("${mysqlprefix}chatoperatorstatistics.rejectedinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatoperatorstatistics ADD rejectedinvitations int NOT NULL DEFAULT 0", $link);
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}
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if (in_array("${mysqlprefix}chatoperatorstatistics.ignoredinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatoperatorstatistics ADD ignoredinvitations int NOT NULL DEFAULT 0", $link);
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}
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if (in_array("${mysqlprefix}chatresponses.vctitle", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatresponses ADD vctitle varchar(100) NOT NULL DEFAULT '' AFTER groupid", $link);
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}
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@ -270,28 +270,121 @@ function calculate_operator_statistics() {
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$start = empty($result['start']) ? 0 : $result['start'];
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$today = floor(time() / (24*60*60)) * 24*60*60;
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$statistics = array();
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// Caclculate statistics
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$db->query(
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"INSERT INTO {chatoperatorstatistics} ( " .
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"date, operatorid, threads, messages, averagelength" .
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") SELECT (FLOOR(m.dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"o.operatorid AS opid, " .
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// Get base operator's info
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$db_results = $db->query(
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"SELECT (FLOOR(m.dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"m.agentId AS operator_id, " .
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"COUNT(distinct m.threadid) AS threads, " .
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"SUM(m.ikind = :kind_agent) AS msgs, " .
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"AVG(CHAR_LENGTH(m.tmessage)) AS avglen " .
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"FROM {indexedchatmessage} m, {chatoperator} o " .
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"WHERE m.agentId = o.operatorid " .
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"COUNT(m.messageid) AS messages, " .
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"AVG(CHAR_LENGTH(m.tmessage)) AS avg_msg_length " .
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// Use {indexedchatmessage} as base table because of one thread can
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// be related with more than one operator (they can change each
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// other during conversation).
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"FROM {indexedchatmessage} m, {chatthread} t " .
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"WHERE m.ikind = :kind_agent " .
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"AND m.threadid = t.threadid " .
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"AND (m.dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for messages that older one day
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"AND (:today - m.dtmcreated) > 24*60*60 " .
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"GROUP BY date " .
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"ORDER BY date",
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// Ignore not accepted invitations
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"AND (t.invitationstate = :not_invited " .
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"OR t.invitationstate = :invitation_accepted) " .
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"GROUP BY date, operator_id",
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array(
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':kind_agent' => Thread::KIND_AGENT,
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':start' => $start,
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':today' => $today
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)
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':today' => $today,
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':not_invited' => Thread::INVITATION_NOT_INVITED,
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':invitation_accepted' => Thread::INVITATION_ACCEPTED,
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':kind_agent' => Thread::KIND_AGENT
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Store retrieved data as statistics info
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foreach($db_results as $result) {
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// Cast types of some fields
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$result['avg_msg_length'] = (float)$result['avg_msg_length'];
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$result['messages'] = (int)$result['messages'];
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$statistics[$result['date'] . '_' . $result['operator_id']] = $result;
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}
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// Get info about invitations
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$db_results = $db->query(
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"SELECT (FLOOR(dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"agentId as operator_id, " .
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"COUNT(threadid) AS invitation_sent, " .
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"SUM(invitationstate = :invitation_accepted) AS invitation_accepted, " .
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"SUM(invitationstate = :invitation_rejected) AS invitation_rejected, " .
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"SUM(invitationstate = :invitation_ignored) AS invitation_ignored " .
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"FROM {chatthread} " .
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"WHERE (dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for threads that older than one day
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"AND (:today - dtmcreated) > 24*60*60 " .
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// Check if thread has related operator
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"AND agentId != 0 " .
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// Ignore not accepted invitations
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"AND (invitationstate = :invitation_accepted " .
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"OR invitationstate = :invitation_rejected " .
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"OR invitationstate = :invitation_ignored) " .
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"GROUP BY date, operator_id",
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array(
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':start' => $start,
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':today' => $today,
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':invitation_accepted' => Thread::INVITATION_ACCEPTED,
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':invitation_rejected' => Thread::INVITATION_REJECTED,
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':invitation_ignored' => Thread::INVITATION_IGNORED
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Store retrieved data as statistics info
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foreach($db_results as $result) {
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$key = $result['date'] . '_' . $result['operator_id'];
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if (empty($statistics[$key])) {
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$statistics[$key] = array();
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}
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$statistics[$key] += $result;
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}
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// Sort statistics by date before save it in the database
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ksort($statistics);
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foreach($statistics as $row) {
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// Set default values
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$row += array(
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'threads' => 0,
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'messages' => 0,
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'avg_msg_length' => 0,
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'invitation_sent' => 0,
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'invitation_accepted' => 0,
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'invitation_rejected' => 0,
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'invitation_ignored' => 0
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);
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// Prepare data for insert
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$insert_data = array();
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foreach($row as $field_name => $field_value) {
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$insert_data[':' . $field_name] = $field_value;
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}
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$db->query(
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"INSERT INTO {chatoperatorstatistics} (" .
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"date, operatorid, threads, messages, averagelength, " .
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"sentinvitations, acceptedinvitations, " .
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"rejectedinvitations, ignoredinvitations " .
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") VALUES (".
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":date, :operator_id, :threads, :messages, " .
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":avg_msg_length, :invitation_sent, " .
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":invitation_accepted, :invitation_rejected, " .
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":invitation_ignored " .
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")",
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$insert_data
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);
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}
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} catch(Exception $e) {
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// Something went wrong: warn and rollback transaction.
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trigger_error(
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@ -462,6 +462,10 @@ report.byoperator.1=Operator
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report.byoperator.2=Chat Threads
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report.byoperator.3=Messages
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report.byoperator.4=Average message length (in chars)
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report.byoperator.5=Invitations sent
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report.byoperator.6=Invitations accepted
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report.byoperator.7=Invitations rejected
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report.byoperator.8=Invitations ignored
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report.byoperator.title=Threads by operator
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report.bypage.1=Page
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report.bypage.2=View times
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@ -461,6 +461,10 @@ report.byoperator.1=
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report.byoperator.2=Диалогов
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report.byoperator.3=Сообщений
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report.byoperator.4=Средняя длина сообщения (в символах)
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report.byoperator.5=Приглашений отправлено
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report.byoperator.6=Приглашений принято
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report.byoperator.7=Приглашений отклонено
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report.byoperator.8=Приглашений проигнорировано
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report.byoperator.title=Статистика по операторам
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report.bypage.1=Страница
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report.bypage.2=Просмотров
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@ -129,9 +129,15 @@ if ($statisticstype == 'bydate') {
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} elseif($statisticstype == 'byagent') {
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$page['reportByAgent'] = $db->query(
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"SELECT o.vclocalename AS name, " .
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"s.threads AS threads, " .
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"s.messages AS msgs, " .
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"s.averagelength AS avglen " .
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"SUM(s.threads) AS threads, " .
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"SUM(s.messages) AS msgs, " .
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"ROUND( " .
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"SUM(s.averagelength * s.messages) / SUM(s.messages), " .
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"1) AS avglen, " .
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"SUM(sentinvitations) AS sentinvitations, " .
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"SUM(acceptedinvitations) AS acceptedinvitations, " .
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"SUM(rejectedinvitations) AS rejectedinvitations, " .
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"SUM(ignoredinvitations) AS ignoredinvitations " .
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"FROM {chatoperatorstatistics} s, {chatoperator} o " .
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"WHERE s.operatorid = o.operatorid " .
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"AND s.date >= :start " .
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@ -164,7 +164,22 @@ require_once('inc_errors.php');
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<?php echo getlocal("report.byoperator.3") ?>
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</th><th>
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<?php echo getlocal("report.byoperator.4") ?>
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</th></tr>
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</th>
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<?php if ($page['show_invitations_info']) { ?>
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<th>
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<?php echo getlocal("report.byoperator.5") ?>
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</th>
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<th>
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<?php echo getlocal("report.byoperator.6") ?>
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</th>
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<th>
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<?php echo getlocal("report.byoperator.7") ?>
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</th>
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<th>
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<?php echo getlocal("report.byoperator.8") ?>
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</th>
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<?php } ?>
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</tr>
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</thead>
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<tbody>
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<?php if( $page['reportByAgent'] ) { ?>
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@ -174,11 +189,17 @@ require_once('inc_errors.php');
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<td><?php echo $row['threads'] ?></td>
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<td><?php echo $row['msgs'] ?></td>
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<td><?php echo $row['avglen'] ?></td>
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<?php if ($page['show_invitations_info']) { ?>
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<td><?php echo $row['sentinvitations'] ?></td>
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<td><?php echo $row['acceptedinvitations'] ?></td>
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<td><?php echo $row['rejectedinvitations'] ?></td>
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<td><?php echo $row['ignoredinvitations'] ?></td>
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<?php } ?>
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</tr>
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<?php } ?>
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<?php } else { ?>
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<tr>
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<td colspan="4">
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<td colspan="<?php echo($page['show_invitations_info'] ? 8 : 4); ?>">
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<?php echo getlocal("report.no_items") ?>
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</td>
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</tr>
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