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Extend by thread statistics
This commit is contained in:
Dmitriy Simushev
parent
18e6862949
commit
b33ccc4a84
@ -1,5 +1,6 @@
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/*
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* Copyright 2005-2013 Evgeny Gryaznov
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* Copyright 2013 Simushev Dmitriy
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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@ -484,9 +485,9 @@ table.list, table.translate, table.statistics {
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}
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table.list th, table.translate th, table.statistics th {
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font-size: 1.2em;
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font-size: 1em;
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font-weight: normal;
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padding: 10px 8px;
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padding: 10px 6px;
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border-bottom: 2px solid #2F7598;
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}
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@ -62,6 +62,11 @@ $dbtables = array(
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"statid" => "int NOT NULL auto_increment PRIMARY KEY",
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"date" => "int NOT NULL DEFAULT 0",
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"threads" => "int NOT NULL DEFAULT 0",
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"missedthreads" => "int NOT NULL DEFAULT 0",
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"sentinvitations" => "int NOT NULL DEFAULT 0",
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"acceptedinvitations" => "int NOT NULL DEFAULT 0",
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"rejectedinvitations" => "int NOT NULL DEFAULT 0",
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"ignoredinvitations" => "int NOT NULL DEFAULT 0",
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"operatormessages" => "int NOT NULL DEFAULT 0",
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"usermessages" => "int NOT NULL DEFAULT 0",
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"averagewaitingtime" => "FLOAT(10, 1) NOT NULL DEFAULT 0",
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@ -232,7 +237,7 @@ $memtables = array();
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$dbtables_can_update = array(
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"${mysqlprefix}chatthread" => array("agentId", "userTyping", "agentTyping", "messageCount", "nextagent", "shownmessageid", "userid", "userAgent", "groupid", "dtmchatstarted", "invitationstate"),
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"${mysqlprefix}chatthreadstatistics" => array(),
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"${mysqlprefix}chatthreadstatistics" => array("missedthreads", "sentinvitations", "acceptedinvitations", "rejectedinvitations", "ignoredinvitations"),
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"${mysqlprefix}requestbuffer" => array("requestid", "requestkey", "request"),
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"${mysqlprefix}chatmessage" => array("agentId"),
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"${mysqlprefix}indexedchatmessage" => array(),
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@ -132,6 +132,26 @@ if ($act == "silentcreateall") {
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runsql("ALTER TABLE ${mysqlprefix}chatthread ADD invitationstate int NOT NULL DEFAULT 0 AFTER istate", $link);
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}
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if (in_array("${mysqlprefix}chatthreadstatistics.missedthreads", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatthreadstatistics ADD missedthreads int NOT NULL DEFAULT 0 AFTER threads", $link);
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}
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if (in_array("${mysqlprefix}chatthreadstatistics.sentinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatthreadstatistics ADD sentinvitations int NOT NULL DEFAULT 0 AFTER missedthreads", $link);
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}
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if (in_array("${mysqlprefix}chatthreadstatistics.acceptedinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatthreadstatistics ADD acceptedinvitations int NOT NULL DEFAULT 0 AFTER sentinvitations", $link);
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}
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if (in_array("${mysqlprefix}chatthreadstatistics.rejectedinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatthreadstatistics ADD rejectedinvitations int NOT NULL DEFAULT 0 AFTER acceptedinvitations", $link);
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}
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if (in_array("${mysqlprefix}chatthreadstatistics.ignoredinvitations", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatthreadstatistics ADD ignoredinvitations int NOT NULL DEFAULT 0 AFTER rejectedinvitations", $link);
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}
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if (in_array("${mysqlprefix}chatoperator.iperm", $absent_columns)) {
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runsql("ALTER TABLE ${mysqlprefix}chatoperator ADD iperm int DEFAULT 65535", $link);
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}
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@ -62,45 +62,172 @@ function calculate_thread_statistics() {
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$today = floor(time() / (24*60*60)) * 24*60*60;
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// Calculate statistics
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$db->query(
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"INSERT INTO {chatthreadstatistics} ( " .
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"date, threads, operatormessages, usermessages, " .
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"averagewaitingtime, averagechattime " .
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") SELECT (FLOOR(t.dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"COUNT(distinct t.threadid) AS threads, " .
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"SUM(m.ikind = :kind_agent) AS operators, " .
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"SUM(m.ikind = :kind_user) AS users, " .
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"ROUND(AVG(t.dtmchatstarted-t.dtmcreated),1) as avgwaitingtime, " .
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// Get base threads info
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$db_results = $db->query(
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"SELECT (FLOOR(t.dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"COUNT(t.threadid) AS threads, " .
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"tmp.operator_msgs AS operator_msgs, " .
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"tmp.user_msgs AS user_msgs, " .
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// Prevent negative values of avgchattime field.
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// If avgchattime < 0 it becomes to zero.
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// For random value 'a' result of expression ((abs(a) + a) / 2)
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// equals to 'a' if 'a' more than zero
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// and equals to zero otherwise
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"ROUND(AVG( " .
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"ABS(tmp.lastmsgtime-t.dtmchatstarted) + " .
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"(tmp.lastmsgtime-t.dtmchatstarted) " .
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")/2,1) as avgchattime " .
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"FROM {indexedchatmessage} m, " .
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"{chatthread} t, " .
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"(SELECT i.threadid, MAX(i.dtmcreated) AS lastmsgtime " .
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"FROM {indexedchatmessage} i " .
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"WHERE (ikind = :kind_user OR ikind = :kind_agent) " .
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"GROUP BY i.threadid) tmp " .
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"WHERE m.threadid = t.threadid " .
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"AND tmp.threadid = t.threadid " .
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"AND t.dtmchatstarted <> 0 " .
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"AND (m.dtmcreated - :start) > 24*60*60 " .
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"ABS(tmp.last_msg_time - t.dtmchatstarted) + " .
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"(tmp.last_msg_time - t.dtmchatstarted) " .
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")/2,1) as avg_chat_time " .
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"FROM {chatthread} t, " .
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"(SELECT SUM(m.ikind = :kind_agent) AS operator_msgs, " .
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"SUM(m.ikind = :kind_user) AS user_msgs, " .
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"MAX(m.dtmcreated) as last_msg_time, " .
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"threadid " .
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"FROM {indexedchatmessage} m " .
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// Calculate only users' and operators' messages
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"WHERE m.ikind = :kind_user " .
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"OR m.ikind = :kind_agent " .
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"GROUP BY m.threadid) tmp " .
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"WHERE t.threadid = tmp.threadid " .
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"AND (t.dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for threads that older than one day
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"AND (:today - m.dtmcreated) > 24*60*60 " .
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"GROUP BY date " .
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"ORDER BY date",
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"AND (:today - t.dtmcreated) > 24*60*60 " .
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// Ignore threads when operator does not start chat
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"AND t.dtmchatstarted <> 0 " .
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// Ignore not accepted invitations
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"AND (t.invitationstate = :not_invited " .
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"OR t.invitationstate = :invitation_accepted) " .
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"GROUP BY date",
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array(
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':kind_agent' => Thread::KIND_AGENT,
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':kind_user' => Thread::KIND_USER,
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':start' => $start,
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':today' => $today
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)
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':today' => $today,
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':not_invited' => Thread::INVITATION_NOT_INVITED,
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':invitation_accepted' => Thread::INVITATION_ACCEPTED,
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':kind_agent' => Thread::KIND_AGENT,
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':kind_user' => Thread::KIND_USER
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Store statistics data
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$statistics = extend_statistics_info(array(), $db_results);
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// Get info about missed threads
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$db_results = $db->query(
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"SELECT (FLOOR(dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"COUNT(*) as missed_threads " .
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"FROM {chatthread} " .
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"WHERE (dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for threads that older than one day
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"AND (:today - dtmcreated) > 24*60*60 " .
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// Ignore threads when operator does not start chat
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"AND dtmchatstarted = 0 " .
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// Ignore not accepted invitations
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"AND invitationstate = :not_invited " .
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"GROUP BY date ORDER BY date DESC",
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array(
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':start' => $start,
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':today' => $today,
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':not_invited' => Thread::INVITATION_NOT_INVITED
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Add average waiting time to statistics data
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$statistics = extend_statistics_info($statistics, $db_results);
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// Get info about average chat time and missed threads count.
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$db_results = $db->query(
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"SELECT (FLOOR(dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"ROUND(AVG(dtmchatstarted-dtmcreated),1) AS avg_waiting_time,
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SUM(dtmchatstarted = 0) AS missed_threads " .
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"FROM {chatthread} " .
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"WHERE (dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for threads that older than one day
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"AND (:today - dtmcreated) > 24*60*60 " .
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// Ignore threads when operator does not start chat
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"AND dtmchatstarted <> 0 " .
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// Ignore all invitations
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"AND invitationstate = :not_invited " .
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"GROUP BY date",
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array(
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':start' => $start,
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':today' => $today,
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':not_invited' => Thread::INVITATION_NOT_INVITED
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Add average waiting time to statistics data
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$statistics = extend_statistics_info($statistics, $db_results);
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// Get invitation info
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$db_results = $db->query(
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"SELECT (FLOOR(dtmcreated / (24*60*60)) * 24*60*60) AS date, " .
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"COUNT(*) AS invitation_sent, " .
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"SUM(invitationstate = :invitation_accepted) AS invitation_accepted, " .
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"SUM(invitationstate = :invitation_rejected) AS invitation_rejected, " .
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"SUM(invitationstate = :invitation_ignored) AS invitation_ignored " .
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"FROM {chatthread} " .
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"WHERE (dtmcreated - :start) > 24*60*60 " .
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// Calculate statistics only for threads that older than one day
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"AND (:today - dtmcreated) > 24*60*60 " .
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"AND (invitationstate = :invitation_accepted " .
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"OR invitationstate = :invitation_rejected " .
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"OR invitationstate = :invitation_ignored) " .
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"GROUP BY date",
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array(
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':start' => $start,
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':today' => $today,
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':invitation_accepted' => Thread::INVITATION_ACCEPTED,
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':invitation_rejected' => Thread::INVITATION_REJECTED,
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':invitation_ignored' => Thread::INVITATION_IGNORED
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),
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array('return_rows' => Database::RETURN_ALL_ROWS)
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);
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// Add invitation info to statistics data
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$statistics = extend_statistics_info($statistics, $db_results);
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// Sort statistics by date before save it in the database
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ksort($statistics);
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foreach($statistics as $row) {
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// Add default values
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$row += array(
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'threads' => 0,
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'missed_threads' => 0,
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'operator_msgs' => 0,
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'user_msgs' => 0,
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'avg_chat_time' => 0,
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'avg_waiting_time' => 0,
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'invitation_sent' => 0,
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'invitation_accepted' => 0,
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'invitation_rejected' => 0,
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'invitation_ignored' => 0
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);
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// Prepare data for insert
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$insert_data = array();
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foreach($row as $field_name => $field_value) {
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$insert_data[':' . $field_name] = $field_value;
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}
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// Store data in database
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$db->query(
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"INSERT INTO {chatthreadstatistics} (" .
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"date, threads, missedthreads, sentinvitations, " .
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"acceptedinvitations, rejectedinvitations, " .
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"ignoredinvitations, operatormessages, usermessages, " .
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"averagewaitingtime, averagechattime " .
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") VALUES (" .
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":date, :threads, :missed_threads, :invitation_sent, " .
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":invitation_accepted, :invitation_rejected, " .
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":invitation_ignored, :operator_msgs, :user_msgs, " .
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":avg_waiting_time, :avg_chat_time " .
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")",
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$insert_data
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);
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}
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} catch(Exception $e) {
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// Something went wrong: warn and rollback transaction.
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trigger_error(
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@ -263,4 +390,24 @@ function calculate_page_statistics() {
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$db->throwExeptions($db_throw_exceptions);
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}
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/**
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* Add info from $additional_info to $stat_info using value of 'date' item as
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* a key.
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*
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* @param array $stat_info Statistics info
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* @param array $additional_info Data that must be added to statistics info
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* @return array Extended statistics info
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*/
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function extend_statistics_info($stat_info, $additional_info) {
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$result = $stat_info;
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foreach($additional_info as $row) {
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$date = $row['date'];
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if (empty($result[$date])) {
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$result[$date] = array();
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}
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$result[$date] += $row;
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}
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return $result;
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}
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?>
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@ -452,6 +452,11 @@ report.bydate.3=Messages from operators
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report.bydate.4=Messages from visitors
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report.bydate.5=Average waiting time (in seconds)
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report.bydate.6=Average chat time (in seconds)
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report.bydate.7=Missed threads
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report.bydate.8=Invitations sent
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report.bydate.9=Invitations accepted
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report.bydate.10=Invitations rejected
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report.bydate.11=Invitations ignored
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report.bydate.title=Usage statistics for each date
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report.byoperator.1=Operator
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report.byoperator.2=Chat Threads
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@ -451,6 +451,11 @@ report.bydate.3=
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report.bydate.4=Сообщений посетителей
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report.bydate.5=Среднее время ожидания (в секундах)
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report.bydate.6=Среднее время диалога (в секундах)
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report.bydate.7=Диалогов пропущено
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report.bydate.8=Приглашений отправлено
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report.bydate.9=Приглашений принято
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report.bydate.10=Приглашений отклонено
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report.bydate.11=Приглашений проигнорировано
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report.bydate.title=Использование мессенджера по дням
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report.byoperator.1=Оператор
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report.byoperator.2=Диалогов
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@ -40,6 +40,8 @@ $page['showbypage'] = ($statisticstype == 'bypage');
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$page['cron_path'] = cron_get_uri(Settings::get('cron_key'));
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$page['last_cron_run'] = Settings::get('_last_cron_run');
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$page['show_invitations_info'] = (bool)Settings::get('enabletracking');
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$errors = array();
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if (isset($_GET['startday'])) {
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@ -81,6 +83,11 @@ if ($statisticstype == 'bydate') {
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$page['reportByDate'] = $db->query(
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"SELECT DATE(FROM_UNIXTIME(date)) AS date, " .
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"threads, " .
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"missedthreads, " .
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"sentinvitations, " .
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"acceptedinvitations, " .
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"rejectedinvitations, " .
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"ignoredinvitations, " .
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"operatormessages AS agents, " .
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"usermessages AS users, " .
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"averagewaitingtime AS avgwaitingtime, " .
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@ -99,6 +106,11 @@ if ($statisticstype == 'bydate') {
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$page['reportByDateTotal'] = $db->query(
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"SELECT DATE(FROM_UNIXTIME(date)) AS date, " .
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"SUM(threads) AS threads, " .
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"SUM(missedthreads) AS missedthreads, " .
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"SUM(sentinvitations) AS sentinvitations, " .
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"SUM(acceptedinvitations) AS acceptedinvitations, " .
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"SUM(rejectedinvitations) AS rejectedinvitations, " .
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"SUM(ignoredinvitations) AS ignoredinvitations, " .
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"SUM(operatormessages) AS agents, " .
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"SUM(usermessages) AS users, " .
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"ROUND(SUM(averagewaitingtime * s.threads) / SUM(s.threads),1) AS avgwaitingtime, " .
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@ -80,6 +80,8 @@ require_once('inc_errors.php');
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<?php echo getlocal("report.bydate.1") ?>
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</th><th>
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<?php echo getlocal("report.bydate.2") ?>
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</th><th>
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<?php echo getlocal("report.bydate.7") ?>
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</th><th>
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<?php echo getlocal("report.bydate.3") ?>
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</th><th>
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@ -88,7 +90,19 @@ require_once('inc_errors.php');
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<?php echo getlocal("report.bydate.5") ?>
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</th><th>
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<?php echo getlocal("report.bydate.6") ?>
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</th></tr>
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</th>
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<?php if ($page['show_invitations_info']) { ?>
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<th>
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<?php echo getlocal("report.bydate.8") ?>
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</th><th>
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<?php echo getlocal("report.bydate.9") ?>
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</th><th>
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<?php echo getlocal("report.bydate.10") ?>
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</th><th>
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<?php echo getlocal("report.bydate.11") ?>
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</th>
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<?php } ?>
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</tr>
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</thead>
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<tbody>
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<?php if( $page['reportByDate'] ) { ?>
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@ -96,23 +110,37 @@ require_once('inc_errors.php');
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<tr>
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<td><?php echo $row['date'] ?></td>
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<td><?php echo $row['threads'] ?></td>
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<td><?php echo $row['missedthreads'] ?></td>
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<td><?php echo $row['agents'] ?></td>
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<td><?php echo $row['users'] ?></td>
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<td><?php echo $row['avgwaitingtime'] ?></td>
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<td><?php echo $row['avgchattime'] ?></td>
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<?php if ($page['show_invitations_info']) { ?>
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<td><?php echo $row['sentinvitations'] ?></td>
|
||||
<td><?php echo $row['acceptedinvitations'] ?></td>
|
||||
<td><?php echo $row['rejectedinvitations'] ?></td>
|
||||
<td><?php echo $row['ignoredinvitations'] ?></td>
|
||||
<?php } ?>
|
||||
</tr>
|
||||
<?php } ?>
|
||||
<tr>
|
||||
<td><b><?php echo getlocal("report.total") ?></b></td>
|
||||
<td><?php echo $page['reportByDateTotal']['threads'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['missedthreads'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['agents'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['users'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['avgwaitingtime'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['avgchattime'] ?></td>
|
||||
<?php if ($page['show_invitations_info']) { ?>
|
||||
<td><?php echo $page['reportByDateTotal']['sentinvitations'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['acceptedinvitations'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['rejectedinvitations'] ?></td>
|
||||
<td><?php echo $page['reportByDateTotal']['ignoredinvitations'] ?></td>
|
||||
<?php } ?>
|
||||
</tr>
|
||||
<?php } else { ?>
|
||||
<tr>
|
||||
<td colspan="6">
|
||||
<td colspan="<?php $page['show_invitations_info'] ? 11 : 7; ?>">
|
||||
<?php echo getlocal("report.no_items") ?>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
Loading…
Reference in New Issue
Block a user